Cluster General Manager (CGM)

Job Description

Title: Cluster General Manager (CGM)

Company Name: Sena Hotel Developments Ltd.

Vacancy: 1

Age: At least 50 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 20 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant, Resort, Motel, Coffee Shop, Catering, Fast Food Shop, Bar/Pub

• Bachelor of Business Administration (BBA) in Hospitality Management

• At least 20 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant, Resort, Motel, Coffee Shop, Catering, Fast Food Shop, Bar/Pub

• Age At least 50 years
• Only Male

• Min 20 years in hospitality management in Int’l Hotel with 07 years as General Manager/Hotel Manager in 5-star hotel.tel Management & Operation under Intl Hotel Brand.

• Experience to run any Hospitality Management Training Institution offering local community in hospitality management is preferable.

• Age not less than 50 Years.

• Proven leadership skills, results oriented.

• Able to resolve conflicts guests, Supervisor and employees.

• Able to collaborate effectively with other hotel employees and managers to ensure teamwork.

• Able to create a diverse and supportive work environment.

• Strong leadership skill is required.

• Sound previous experience in related field.

• Self-motivated, proactive and guest focused team player.

• Excellent service mind & well team work.

• Ability to adapt, grow and learn in a changing and progressive environment.

• Capacity to Guide, Supervise and Mentor the functions of Vocational Training Institution of Hotel Management & Services.

• Developing and implementing business strategies for hotels which are aligned with Radisson Hotel Group and the hotel owner’s overall mission, vision, values and strategies.

• Monitoring states policies regularly and adjusts strategies as appropriate.

• Ensuring alignment of the hotel’s operations with owner and corporate objectives by serving as liaison for owner relations in conjunction with corporate.

• Overseeing operation management of both hotels (Dhaka & Chattogram) including sales & marketing, reservations, front office, Housekeeping, food & beverage, banquette operation and property maintenance with physical presence and care.

• Preparing annual business plan (budget) including revenue and profitability target of the hotels and take appropriate marketing strategies/drives to achieve business plan.

• Maximizing revenue by developing and implementing a sales and marketing plan in conjunction with the management services team.

• Achieving annual business plan and fulfilment of KPIs as set by the Company from time to time based on the requirement of the hotels /properties.

• Overseeing daily service & operations, events, revenues, fix/re-fix room rates, foods & operational costs etc. aiming to maximize profitability.

• Collecting information and analyzing competitors position, strength & strategy in the market for taking suitable initiatives to bring these hotels at top raked position.

• Visiting both hotels & properties (Dhaka & Chattogram) regularly in coordination with the CEOs and fostering a positive workplace culture and business platform to fulfill customer’s demand and target market.

• Promoting hotel’s brand and ensure brand standards are met or exceeded, inspect property facilities, and step in to resolve elevated customer complaints.

• Guiding, supervising and working together with sales teams to build marketing campaigns, promote the property to target demographics and maintain community/industry partnerships.

• Ensuring the hotels strictly adhere to local health codes, ire codes, licensing laws, labor regulations including various standards of hotel brands and requirements for awards & accolades.

• Recruiting, training, developing and mentoring department heads and staff to enhance efficiency in operation, management &  cost management.

• Ensuring 100% guest satisfaction by creating a learning environment where employees are provided with the training and resources they need and deliver service and teamwork

• Developing and recruiting the human recourse necessary to achieve hotel and management service’ goals.

• Guiding, Supervising and Mentoring the function of Vocational Training Institution of Hotel Management & Services under Sena Hotel Developments Limited.