Manager – Business & Operations

Job Description

Title: Manager – Business & Operations

Company Name: Ssarah Travels

Vacancy: 1

Age: 35 to 45 years

Job Location: Dhaka (Uttara Sector 15)

Salary: Negotiable

Experience:

• At least 12 years
• The applicants should have experience in the following business area(s): Travel Agency

• Bachelor's degree in Business Administration, Tourism & Hospitality Management, Travel & Tourism, Marketing, Management, or a relevant discipline.

• MBA/Master's degree in a relevant field will be considered an advantage.

• At least 12 years
• The applicants should have experience in the following business area(s): Travel Agency

• Age 35 to 45 years

• Strong understanding of the Travel & Tourism business and Travel Agency operations.

• Excellent business development, sales, negotiation, networking, and client relationship management skills.

• Practical knowledge of Air Ticketing, GDS, Visa Processing, Tour Packages, Hotel Reservations, Corporate Travel, Hajj & Umrah, and related travel services.

• Strong leadership, team management, decision-making, and problem-solving capabilities.

• Excellent communication and interpersonal skills in both Bangla and English.

• Strong commercial awareness with the ability to identify and capitalize on new business opportunities.

• Excellent reporting, analytical, presentation, and organizational skills.

• Proficiency in Microsoft Office and relevant travel-industry software/GDS platforms.

• Highly target-oriented, proactive, accountable, disciplined, and professionally presented.

• Ability to work independently as well as lead and manage a team effectively.

• Ability to work under pressure, meet deadlines, and manage multiple priorities.

• Strong professional network within the Travel & Tourism industry will be considered an advantage.

• Willingness to travel when required for business development and operational purposes.

Experience

• Must have substantial professional experience in a Travel Agency / Travel & Tourism company.

• Minimum 12 years of relevant professional experience in the Travel & Tourism industry.

• Minimum 5 years of experience in a managerial, supervisory, or leadership role.

• Strong hands-on experience in Air Ticketing, Visa Processing, Corporate Travel, Tour Operations, B2B Sales, Business Development, and Travel Agency Operations will be highly preferred.

• Experience in Hajj & Umrah, Study Abroad/Student Consultancy, Manpower Services, or other related business verticals will be considered a strong advantage.

• Candidates with a proven track record of business development, revenue generation, sales target achievement, client acquisition, and team leadership will be given preference.

Job Context

SSARAH Travels BD is seeking a highly experienced, dynamic, result-oriented, and commercially driven professional for the position of Manager – Business & Operations.

The successful candidate will be responsible for overseeing and managing the company's overall business development and operational activities, driving revenue growth, developing new business opportunities, strengthening client and partner relationships, leading teams, and ensuring efficient and high-quality service delivery.

The ideal candidate must have substantial professional experience in a Travel Agency / Travel & Tourism company and possess strong practical knowledge of Air Ticketing, Visa Processing, Tour Packages, Corporate Travel, Hajj & Umrah, Study Abroad/Student Consultancy, Manpower Services, Hotel Reservations, Business Development, and Travel Operations.

The candidate should demonstrate a proven ability to develop business, achieve sales targets, manage teams, build strategic partnerships, and contribute effectively to the company's growth and profitability.

Job Location: Uttara, Sector-15, Dhaka, Near Uttara North Metro Station

Job Responsibilities

• Lead and manage the company's day-to-day business development and operational activities.

• Develop and execute effective business development, sales, and operational strategies to achieve organizational growth, revenue, and profitability targets.

• Identify, develop, and convert new business opportunities across corporate, B2B, retail, institutional, and other potential market segments.

• Manage and promote the company's Air Ticketing, Visa Processing, Tour Packages, Hotel Booking, Corporate Travel, Hajj & Umrah, Study Abroad/Student Consultancy, Manpower Services, and other travel-related business verticals.

• Develop and maintain strong, long-term professional relationships with airlines, GDS providers, hotels, tour operators, visa partners, educational institutions, corporate clients, manpower-related partners, and other strategic business associates.

• Develop, manage, and retain key corporate, institutional, B2B, and high-value client accounts.

• Establish and monitor monthly, quarterly, and annual sales and business development targets and ensure effective execution to achieve them.

• Lead, supervise, motivate, and coordinate Sales, Ticketing, Visa, Operations, Customer Service, and other relevant teams.

• Monitor team performance, productivity, sales pipeline, revenue generation, and achievement against assigned targets.

• Monitor daily sales, revenue, collections, operational expenses, profitability, and overall business performance.

• Ensure smooth and efficient handling of reservations, ticket issuance, re-issuance, cancellations, refunds, visa applications, tour arrangements, hotel bookings, and other travel-related services.

• Ensure proper coordination and timely delivery of Hajj & Umrah, Study Abroad, Manpower, and other specialized services in accordance with company standards and applicable requirements.

• Handle key customer and corporate client issues and ensure timely and professional resolution of complaints and service-related matters.

• Identify emerging market opportunities, industry trends, customer needs, and competitive developments and recommend appropriate business strategies.

• Develop and implement innovative sales initiatives, promotional activities, and business development programs to increase revenue and market share.

• Prepare and submit regular sales, revenue, operational, business development, and performance reports to the CEO/Management.

• Support senior management in strategic planning, business expansion, pricing, partnership development, and major operational decisions.

• Recruit, train, mentor, motivate, and develop team members to ensure a professional, productive, and high-performing workforce.

• Establish and maintain effective operational procedures, internal controls, and service standards.

• Ensure compliance with relevant airline policies, visa requirements, travel regulations, industry standards, and company policies.

• Represent SSARAH Travels BD professionally in corporate meetings, negotiations, business events, partner meetings, and other industry engagements.

• Identify opportunities for operational improvement, cost optimization, customer satisfaction, and sustainable business growth.

• Take ownership of assigned business objectives and demonstrate strong accountability for results.

• Perform any other duties and responsibilities assigned by the CEO/Management.

• Salary: Negotiable as per experience, qualifications, and proven capabilities.

• Attractive performance-based commission, incentives, and business development allowance.

• Festival Bonuses as per company policy.

• Mobile/Communication facility through company corporate number.

• Business travel and official expenses as per company policy.

• Performance-based career growth and development opportunities.

• Professional and supportive working environment.

• Other benefits and facilities will be provided as per company policy.