Customer Service & Visa Officer
Job Description
Title: Customer Service & Visa Officer
Company Name: Dream Life Travels
Vacancy: 3
Age: 20 to 32 years
Job Location: Dhaka (Uttara Sector 7)
Salary: Tk. 12000 - 22000 (Monthly)
Experience:
Published: 2026-08-26
Application Deadline: 2026-09-10
Education:
- Higher Secondary
- Bachelor/Honors
Requirements:
Skills Required:
Additional Requirements:
- Age 20 to 32 years
- Only Female
Graphic Work Skil
Responsibilities & Context:
JOB RESPONSIBILITIES
Visa Processing & Documentation
✓ Manage end-to-end visa processing for Tourist Visa, E-Visa, Sticker Visa and other visa categories.
✓ Review, verify and organize client documents according to embassy and visa requirements.
✓ Prepare accurate visa application forms and supporting documents.
✓ Ensure all applications are complete, accurate and submitted within the required timeframe.
✓ Monitor visa application status and provide timely updates to clients.
Client Handling & Customer Service
✓ Provide professional consultation regarding visa requirements, procedures, processing times and documentation.
✓ Handle client inquiries through phone calls, WhatsApp, Facebook and other communication channels.
✓ Maintain strong relationships with existing and potential clients.
✓ Resolve client queries and visa-related issues professionally and efficiently.
Sales & Business Development
✓ Generate new leads and convert potential clients into confirmed customers.
✓ Promote the company's visa, air ticket, hotel booking and other travel services.
✓ Follow up with prospective clients regularly to achieve sales targets.
✓ Meet monthly sales targets and contribute to overall business growth.
✓ Identify new business opportunities and develop long-term client relationships.
Follow-up & Reporting
✓ Coordinate with Embassies, VFS, Visa Centers and relevant authorities when required.
✓ Keep clients informed about application progress, additional requirements and visa decisions.
✓ Maintain proper records of applications, client information, payments and visa status.
✓ Prepare daily and monthly reports on visa processing and sales activities.
Professional Responsibilities
✓ Stay updated with changes in visa policies, immigration rules and embassy requirements.
✓ Maintain confidentiality of client information and documents.
✓ Provide honest, accurate and professional service to every client.
✓ Represent Dream Life Travels with professionalism and a customer-focused attitude.
Job Other Benifits:
Employment Status: Internship
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Hospitality/ Travel/ Tourism
