Floor Manager

Job Description

Title: Floor Manager

Company Name: THE NETHERLANDS RECREATION CENTRE – DUTCH CLUB DHAKA

Vacancy: 1

Age: At least 30 years

Job Location: Dhaka

Salary: --

Experience:

• 5 to 7 years
• The applicants should have experience in the following business area(s): Hotel

• Diploma

• Diploma / Degree in Hospitality Management or a related field.

• Training in customer service and health & safety standards.

• 5 to 7 years
• The applicants should have experience in the following business area(s): Hotel

• Age At least 30 years

Skills & Qualifications

The ideal candidate should have:

• Strong guest-handling and problem-solving skills.

• Ability to manage members’ complaints professionally.

• Ability to train and motivate team members, especially junior staff.

• Ability to ensure smooth service during busy hours and events.

• Skilled at coordinating between kitchen, bar, and service staff.

• Basic knowledge of food & beverage operations.

• 5–7+ years of experience in hospitality (restaurant, club, bar, or hotel).

About the Position

The Netherlands Recreation Centre – Dutch Club Dhaka is seeking a committed, proactive, and experienced Floor Manager to oversee the Club’s food and beverage service and ensure an excellent experience for members and guests.

The successful candidate will be responsible for supervising and motivating the service team, ensuring smooth and efficient operations, maintaining high standards of food and beverage service and coordinating effectively with the kitchen, bar and other departments.

The ideal candidate should have excellent communication, guest-handling, problem-solving, observation, and interpersonal skills with the ability to work effectively in a fast-paced club environment.

Duties & Responsibilities

• Ensure efficiency in floor management.

• Organize marketing activities such as discount themes and promotional events, both on- and off-site.

• Assist head chefs in planning and coordinating restaurant menus, keeping trends and competitor information in mind.

• Assist in interviewing, hiring, and training new employees for different positions in the restaurant.

• Ensure that all staff members comply with safe food-handling procedures.

• Formulate weekly or monthly work schedules and outline each staff member’s duties.

• Supervise food preparation and cooking activities to ensure compliance with the restaurant’s health and hygiene principles.

• Engage customers in positive dialogue to encourage repeat business, and address and resolve any complaints.

• Assist the restaurant manager in developing and implementing core business and marketing plans.

• Develop and implement marketing strategies to maximize restaurant revenue.

• Perform restaurant opening and closing activities, and coordinate the management of repair and maintenance issues.

• Monitor budgets and payroll, and make bank deposits after verifying the accuracy of financial transactions.

• Keep track of inventory and order supplies as needed.

• Ensure that all fire, safety, and health regulations relating to food preparation and serving are consistently followed.

• Monitor front-of-house presentation and ensure that restaurant service and quality standards are consistently met.

• Respond professionally and promptly to questions, requests, and concerns raised by members and guests.

Salary: As per the organization’s policy, salary structure, grading and years of experience & qualifications of the position.

Other Benefits Include:

• Festival Bonus

• Life & Medical Insurance

• Provident Fund & Gratuity