Hall Supervisor

Job Description

Title: Hall Supervisor

Company Name: Helium Bangladesh

Vacancy: --

Age: 22 to 30 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 18000 - 22000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Restaurant, Fast Food Shop

• HSC

• Minimum HSC or equivalent

• Bachelor’s degree will be preferred

• Hospitality/Restaurant Management education or training will be an advantage

• 1 to 3 years
• The applicants should have experience in the following business area(s): Restaurant, Fast Food Shop

• Age 22 to 30 years

• Minimum 1─3 years of relevant experience in restaurant, café, hotel, fast-food, or hospitality operations.

• Experience in floor supervision, shift supervision, Captain, or similar service role will be preferred.

• Strong guest-service orientation and communication skills

• Ability to supervise and coordinate service teams

• Ability to handle guest service calmly and professionally

• Good understanding of restaurant floor operations and POS/KOT flow

• Strong problem-solving skills and ability to work under pressure

• Responsible, disciplined, organized, and service-oriented

• Willingness to work in shifts, on weekends, and on public/festival holidays

• Willingness to work at any assigned Restaurant Outlet

Job Context

Helium Bangladesh is looking for responsible, energetic, and service-oriented Hall Supervisors to supervise restaurant floor operations, coordinate service teams, maintain guest-service standards, and ensure smooth operations during regular and peak hours.

Job Location

• Restaurant Outlets in divisional cities of Bangladesh

Key Responsibilities

• Supervise day-to-day dining floor and guest-service operations.

• Coordinate Zone Captains, Service Waiters, Food Runners, Bussers, and other service personnel.

• Manage manpower deployment, zone/table allocation, guest flow, and table readiness.

• Monitor order flow, food delivery, service delays, wrong/missing items, and guest complaints.

• Coordinate closely with Kitchen, Beverage, Cashier, and Service Teams.

• Support opening readiness, pre-shift briefing, peak-hour control, and closing activities.

• Ensure service SOPs, grooming, hygiene, cleanliness, and workplace discipline are maintained.

• Monitor menu availability and communicate unavailable/limited items to relevant teams.

• Escalate serious guest-service, safety, discipline, or operational issues to the Restaurant Manager.

• Maintain required checklists, shift records, and basic operational reports.

• Festival bonuses as per Company policy

• Company-provided staff meals

• Company-provided accommodation

• Salary review based on performance and Company policy

• Training and career-development opportunities

• Other benefits as per Company policy