Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: iBIN Lawn Care

Vacancy: 01

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Tk. 45000 - 60000 (Monthly)

Experience: --

Published: 2026-08-24

Application Deadline: 2026-09-22

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Answer incoming customer phone calls professionally and politely.

• Make outgoing calls to existing and potential customers when required.

• Respond to customer inquiries through phone, text messages, email and other communication channels.

• Explain our lawn care, weed control, mowing, cleanup, landscaping and snow removal services to customers.

• Provide basic service and pricing information according to company guidelines.

• Follow up with customers regarding quotations, service requests, appointments and pending decisions.

• Contact existing customers for service renewals and seasonal service opportunities.

• Schedule and reschedule customer appointments according to company instructions.

• Inform customers about weather-related delays, schedule changes and service updates.

• Record customer information, service requests, notes and communication accurately in the company's CRM/software.

• Follow up on unpaid or outstanding invoices professionally when instructed.

• Handle customer concerns and complaints calmly and professionally.

• Escalate complicated complaints or situations to management when necessary.

• Coordinate with the Canadian operations team regarding schedules, customer requests and service changes.

• Maintain accurate daily records of calls, customer inquiries, follow-ups and completed tasks.

• Assist with preparing and sending quotations, booking confirmations and other customer communications.

• Perform general administrative and customer-support tasks as assigned by management.

• Protect customer information and maintain strict confidentiality.

• Represent iBIN professionally during every interaction with customers.

• Performance bonus,Weekly 2 holidays
• Festival Bonus: 2