Customer Support Executive (E-commerce)

Job Description

Title: Customer Support Executive (E-commerce)

Company Name: Diiox.com

Vacancy: 5

Age: 20 to 31 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 13000 - 16000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce
• Freshers are also encouraged to apply.

• Bachelor/Honors
• Diploma
• Masters

• At least 1 year
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce
• Freshers are also encouraged to apply.

• Age 20 to 31 years
• Only Male

• Handle inbound and outbound customer calls to provide prompt support, answer queries, and confirm orders.

• Respond to customer messages professionally across different communication channels while ensuring timely follow-up.

• Coordinate with courier partners to ensure smooth order dispatch, delivery tracking, and successful fulfillment.

• Update product information, pricing, and stock availability on the company website as required.

• Prepare and maintain daily sales, order, and inventory reports accurately using Microsoft Excel.

• Work closely with the Sales & Marketing team to support campaigns, achieve business targets, and improve overall performance.

• Monitor the complete order processing cycle to ensure a seamless and satisfactory customer experience.

• Assist in resolving customer concerns and coordinate with relevant departments for quick and effective solutions.

• Pension policy,Tour allowance,Mobile bill,Over time allowance,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2