Officer / Sr. Officer - Call Center

Job Description

Title: Officer / Sr. Officer - Call Center

Company Name: A Reputed Group of Company

Vacancy: 02

Age: 18 to 35 years

Job Location: Dhaka (Hazaribagh)

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Garments, Electronic Equipment/Home Appliances, Battery, Storage cell
• Freshers are also encouraged to apply.

• Bachelor’s degree in Business Administration / Marketing / Engineering / Management or relevant field.

• 1 to 2 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Garments, Electronic Equipment/Home Appliances, Battery, Storage cell
• Freshers are also encouraged to apply.

• Age 18 to 35 years
• Only Female

• Strong customer service mindset.

• Good telephone etiquette is must.

• Ability to manage high call volume.

• Team player with good interpersonal skills.

• Good communication skills in Bangla.

• Customer complaint handling ability

• Basic technical understanding of automotive or battery products will be added advantage.

• Proficiency in MS Office and CRM software is must.

• Problem-solving and coordination skills

• Ability to work under pressure

• Receive and handle inbound and outbound customer calls related to battery service, complaints, and inquiries.

• Register customer complaints in the service management system and generate service tickets.

• Coordinate with service technicians and service centers for timely service support.

• Provide customers with basic troubleshooting guidance over the phone when possible.

• Follow up with customers to ensure service completion and satisfaction.

• Maintain proper records of service requests, warranty claims, and call logs.

• Communicate with sales and technical teams regarding service issues and customer feedback.

• Ensure quick resolution of complaints within the company service policy.

• Prepare daily / weekly / monthly service reports for management.

• Monitor service response time and maintain service quality standards.

• Handle escalated customer issues professionally.

• Provident fund,Mobile bill
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

As per company policy.