After-Sales Relationship Executive, E-commerce

Job Description

Title: After-Sales Relationship Executive, E-commerce

Company Name: Bio-Xin Cosmeceuticals

Vacancy: 5

Age: At least 20 years

Job Location: Dhaka (DOHS Mirpur)

Salary: Tk. 18500 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Hospital, Cosmetics/Toiletries/Personal Care, Healthcare/Lifestyle product, E-commerce
• Freshers are also encouraged to apply.

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)

• At least 1 year
• The applicants should have experience in the following business area(s): Hospital, Cosmetics/Toiletries/Personal Care, Healthcare/Lifestyle product, E-commerce
• Freshers are also encouraged to apply.

• Age At least 20 years

• Strong communication and interpersonal skills to effectively engage with customers.

• Goal-oriented mindset with a passion for achieving sales targets.

• Self-motivated and able to work independently as well as part of a team.

• Excellent organizational and time management skills.

• Knowledge of the cosmeceutical industry and products is a plus.

• Proficient in using Microsoft Office (Word, Excel, PowerPoint)

Job Purpose:

The After-Sales Relationship Executive will be responsible for maintaining regular communication with existing customers after product purchase to ensure customer satisfaction, monitor product usage, address concerns, encourage repeat purchases, and build long-term customer relationships. The role requires excellent communication skills, empathy, persuasive ability, and a customer-first mindset.

Key Responsibilities:

a. Customer Follow-up

• Conduct timely follow-up calls with customers after product delivery.

• Guide customers regarding product usage, application methods, and expected results.

• Ensure customers are satisfied with their purchase and overall experience.

• Address customer concerns, complaints, and product-related queries professionally.

b. Customer Relationship Management

• Build and maintain long-term relationships with customers.

• Develop customer trust through professional communication and proactive support.

• Maintain complete customer interaction records in the CRM/database.

• Ensure all customer information is updated accurately.

c. Repeat Sales & Customer Retention

• Identify opportunities for repeat purchases and cross-selling.

• Recommend suitable products based on customer needs and previous purchase history.

• Inform customers about ongoing promotions, new launches, and exclusive offers.

• Achieve assigned customer retention and repeat sales targets.

d. Complaint Handling

• Resolve customer complaints within the defined service standards.

• Coordinate with relevant departments to ensure timely issue resolution.

• Escalate complex customer concerns when necessary.

e. Reporting & Documentation

• Maintain daily call logs and customer feedback records.

• Prepare daily, weekly, and monthly follow-up reports.

• Track customer satisfaction and follow-up conversion rates.

f. Compliance

• Ensure confidentiality of customer information.

• Follow company policies, SOPs, quality standards, and customer service protocols.

Other benefit as per company HR Policies.