Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: Antora Communication

Vacancy: 4

Age: 23 to 35 years

Job Location: Dhaka (GULSHAN 1)

Salary: Tk. 17000 - 20000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Advertising Agency, Event Management, Consulting Firms
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): Advertising Agency, Event Management, Consulting Firms
• Freshers are also encouraged to apply.

• Age 23 to 35 years
• Only Female

Responsibilities

• Handle customer calls, messages, and inquiries professionally.

• Resolve customer complaints and issues promptly and effectively.

• Convince and persuade potential clients by clearly explaining service benefits and addressing their questions or concerns.

• Provide professional, friendly, and customer-focused service at all times.

• Multitask effectively and work under pressure while maintaining a professional attitude.

Requirements

• Bachelor’s degree from any recognized institution.

• Excellent communication skills in both Bangla and English.

• Ability to communicate with and convince customers over phone calls and in-person meetings.

• Strong problem-solving and negotiation skills.

• Basic computer skills with familiarity with MS Office, email, WhatsApp, and other communication tools.

• Willingness to work in a fast-paced and target-oriented environment.

• Previous experience in Customer Service, Customer Care, Telemarketing, Sales, or Call Center will be an advantage.

• Freshers with strong communication and convincing skills are encouraged to apply.

• Performance bonus
• Festival Bonus: 1