Posting Support Agent

Job Description

Title: Posting Support Agent

Company Name: Bikroy Marketplace Ltd.

Vacancy: --

Age: At least 20 years

Job Location: Dhaka

Salary: --

Experience:

Published: 2026-08-05

Application Deadline: 2026-09-04

Education:

Requirements:

Skills Required:

Additional Requirements:

• Age At least 20 years

• Prior experience in customer support, telesales, or operations (marketplace/classifieds experience a plus).

• Strong communication skills; comfortable proactively calling or messaging customers.

• Patient, methodical, and good at explaining technical steps in simple terms.

• Basic troubleshooting mindset — able to diagnose why something isn't working before escalating.

• Comfortable working with queues/dashboards and tracking metrics

Position Overview:

The Posting Support Agent helps first-time sellers who are stuck while posting their first ad. Their goal is to guide sellers through the process and ensure their first ad is published successfully, making the seller's first experience smooth and easy.

Key Responsibilities:

• Reach out to affected sellers from CRM through outbound calls to understand the blocker.

• Guide sellers step by step through the posting process -category selection, required fields, photos, pricing, and compliance with listing guidelines.

• Troubleshoot common posting errors (rejected images, incomplete details, category mismatches, verification issues) and resolve them directly with the seller.

• Escalate issues that can't be resolved at the first level (platform bugs, policy exceptions) to the relevant internal team.

• Identify opportunities to recommend additional services, upgrades, or packages that meet a seller's needs.

• Educate sellers on new features, updates, or benefits that help their ads go live and perform well.

• Share feedback on seller preferences, objections, and recurring issues to help improve posting-support strategy.