Executive - Customer Care (Front Desk/Report Delivery)

Job Description

Title: Executive - Customer Care (Front Desk/Report Delivery)

Company Name: Alliance Hospital Limited

Vacancy: 4

Age: 18 to 25 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 6 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre

• Bachelor/Honors

• 2 to 6 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre

• Age 18 to 25 years

• Answer incoming telephone calls, assist callers, take messages and provide information.

• Welcomes guest by greeting, answering questions, responding to requests.

• Handle visitors in a proper and polite manners.

• Cooperate with the employees of all departments.

• Update and maintain information and program tracking.

• Keep a record of visitors with name, address & contact number

• Maintain log for all incoming and outgoing letters/emails/documents and dispatch to appropriate staff/persons.

• Receiving customer queries and forwarding them to the concerned department.

• Identify patient correctly by name, Hospital ID and age/ Date of birth for Delivery Report

• Ensure the accountability for the safekeeping of the report float.

• Provide information to the patients regarding medical report services of the Hospital.

• Keep front desk tidy and presentable with all necessary material.