Call Center Executive

Job Description

Title: Call Center Executive

Company Name: Trip Designer

Vacancy: 10

Age: 20 to 35 years

Job Location: Dhaka (Badda, Gulshan, Mohakhali)

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Airline, Travel Agency, Tour Operator, Immigration/Visa Processing, Transport Service
• Freshers are also encouraged to apply.

• HSC

• 1 to 2 years
• The applicants should have experience in the following business area(s): Airline, Travel Agency, Tour Operator, Immigration/Visa Processing, Transport Service
• Freshers are also encouraged to apply.

• Age 20 to 35 years
• Only Female

• Excellent communication skills in Bangla.

• Basic English communication skills will be an advantage.

• Strong interpersonal and customer handling skills.

• Good computer knowledge (MS Office, Email, Internet).

• Ability to work under pressure and meet daily targets.

• Positive attitude, self-motivated, and a quick learner.

Job Context

Trip Designer is one of Bangladesh's growing travel and tourism companies, providing comprehensive travel solutions including Air Ticketing, Visa Processing, Hotel Booking, Tour Packages, Umrah Services, Work Permit Assistance, Study Consultancy, and Bank Solvency Services.

We are looking for a dynamic, energetic, and customer-focused Call Center Executive to join our team. The ideal candidate will be responsible for handling outbound and inbound calls, collecting customer information, promoting our travel services, and ensuring an excellent customer experience.

Job Responsibilities

• Contact potential customers via phone to collect required information based on assigned projects.

• Handle inbound customer inquiries regarding company services.

• Promote the company's travel products and services professionally.

• Follow project-specific scripts, procedures, and communication guidelines.

• Accurately record customer responses and update information in the CRM or reporting system.

• Maintain a professional, polite, and customer-friendly communication style.

• Achieve daily call, follow-up, and data collection targets while maintaining quality standards.

• Ensure confidentiality of customer information and comply with company policies.

• Coordinate with internal departments to provide timely customer support.

• Work collaboratively with team members to achieve departmental and organizational goals.

• Perform any other call center-related tasks assigned by management.

• Mobile bill,Tour allowance,T/A
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

• Unlimited Tea & Coffee

• Friendly Environment