Operations Manager Night Shift (Call Center / BPO)

Job Description

Title: Operations Manager Night Shift (Call Center / BPO)

Company Name: INNOV Tech

Vacancy: 1

Age: 25 to 35 years

Job Location: Gazipur

Salary: Tk. 50000 - 100000 (Monthly)

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm, Call Center, Business-to-Business (B2B) Software and Services Startup

• Bachelor/Honors

• 2 to 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm, Call Center, Business-to-Business (B2B) Software and Services Startup

• Age 25 to 35 years

• Minimum 2–5 years of experience in call center/BPO operations

• Proven experience in launching and managing outbound/inbound campaigns

• Strong leadership and team management skills

• Experience with US-based campaigns is highly preferred

• Fluent in English (spoken & written)

• Strong understanding of CRM tools, dialers, and reporting systems

• Ability to work under pressure and meet targets

• Launch and manage new campaigns (Lead Generation, Cold Calling, Telesales, Customer Support)

• Coordinate with international clients (primarily USA-based) for campaign setup and execution

• Recruit, train, and supervise team leaders and agents

• Develop scripts, call flows, and performance strategies

• Monitor daily KPIs (conversion rate, call volume, revenue targets)

• Ensure quality assurance and compliance across all campaigns

• Optimize campaign performance and troubleshoot operational issues

• Prepare daily/weekly performance reports for management

• Handle client communication and maintain long-term relationships

• Tour allowance,Medical allowance,Weekly 2 holidays,Over time allowance,Performance bonus,Profit share
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2