Executive / Sr. Executive – Call Center

Job Description

Title: Executive / Sr. Executive – Call Center

Company Name: New Grameen Motors Ltd.

Vacancy: 02

Age: 22 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Automobile

• Bachelor’s degree in Business Administration, Marketing, Management, Communications, or any relevant discipline.

• Candidates with relevant professional certifications/training in Customer Service or Call Center Operations will be preferred.

• At least 2 years
• The applicants should have experience in the following business area(s): Automobile

• Age 22 to 35 years
• Only Male

• Bachelor’s degree in Business Administration, Marketing, Management, Communications, or any relevant discipline.

• Candidates with relevant professional certifications/training in Customer Service or Call Center Operations will be preferred.

We are looking for a customer-focused and energetic Executive / Sr. Executive – Call Center to handle customer inquiries, complaints, service-related calls, follow-ups, and other customer communication for CFMOTO Bangladesh. The incumbent will play an important role in ensuring a high level of customer satisfaction and maintaining a positive brand experience.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.

• Provide accurate information regarding motorcycles, products, after-sales service, warranty, spare parts, service centers, campaigns, and other customer-related matters.

• Receive, record, and resolve customer complaints within the defined service standards.

• Follow up with customers regarding service, repair status, complaints, deliveries, warranty claims, and other pending issues.

• Coordinate with the Sales, Service, Spare Parts, Warranty, Marketing, and Dealer/Showroom teams to resolve customer issues.

• Maintain proper records of customer calls, complaints, feedback, and follow-up activities in the CRM/system.

• Make outbound calls for customer satisfaction surveys, service reminders, campaigns, feedback collection, and lead follow-up.

• Escalate critical or unresolved customer issues to the appropriate department or management.

• Ensure timely follow-up until customer issues are properly resolved and closed.

• Monitor customer feedback and identify recurring issues for management attention.

• Maintain a professional tone and demonstrate empathy while dealing with dissatisfied customers.

• Prepare daily/weekly/monthly call-center reports as required.

• Maintain confidentiality of customer information and company data.

• Perform any other customer-service-related duties assigned by the management.

• Tour allowance,Mobile bill
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2