Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: THE BEAUTY MALL BD

Vacancy: 3

Age: 25 to 38 years

Job Location: Dhaka (Banani)

Salary: Tk. 14000 - 20000 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Retail Store, Direct Selling/Marketing Service Company, Cosmetics/Toiletries/Personal Care, Boutique/ Fashion, E-commerce, Shop/Showroom

• HSC
• A Level
• Diploma

Customer Service Training, Call Center Training, Social Media Management, Microsoft Office / Computer Training

• At least 2 years
• The applicants should have experience in the following business area(s): Retail Store, Direct Selling/Marketing Service Company, Cosmetics/Toiletries/Personal Care, Boutique/ Fashion, E-commerce, Shop/Showroom

• Age 25 to 38 years
• Only Female

Minimum 2 years of relevant professional experience in Customer Service is mandatory.
Freshers should not apply.
Candidates with previous experience in cosmetics, skincare, beauty, fashion, e-commerce, retail, Facebook/Instagram-based businesses, or similar customer-facing roles will receive preference.
Previous experience handling Facebook Messenger, Instagram, website orders, WhatsApp, comments, and customer phone calls is highly preferred.
Excellent written and verbal communication skills in Bangla are required.
Basic English communication ability will be considered an advantage.
Must have good computer knowledge, typing skills, and the ability to work efficiently with online order-management and customer-service systems.
Must be polite, patient, responsible, organized, and strongly customer-focused.
Must be capable of handling complaints, dissatisfied customers, order issues, and difficult situations calmly and professionally.
Must take ownership of customer problems and follow up with the relevant team until an appropriate resolution is provided.
Must be willing to learn detailed product knowledge regarding beauty, skincare, makeup, haircare, fashion, clothing, sizing, and related products.
Must be able to research and verify product information when required rather than providing assumptions or inaccurate information.
Customer messages, inquiries, and important comments must not be intentionally ignored.
Must be comfortable working in a fast-paced environment and handling multiple customer conversations simultaneously.
Personal social media browsing and other non-work-related activities are not permitted during working hours except during approved breaks.
This is a full-time, office-based position in Banani, Dhaka.

The Beauty Mall and Eleni are looking for experienced, responsible, and customer-focused Customer Service Executives to manage customer communication, online orders, complaints, and after-sales support across multiple channels.

This is not an entry-level position. Candidates must have at least 2 years of relevant customer service experience and should be capable of handling customers independently and professionally.

Key Responsibilities:

• Respond promptly and professionally to customer messages received through Facebook, Instagram, website, WhatsApp, and other communication channels.

• Reply to customer comments on Facebook and Instagram and provide accurate information regarding products, prices, availability, promotions, orders, and services.

• Manage The Beauty Mall and Eleni website orders, including checking order details, processing orders, and coordinating with the relevant team for fulfillment.

• Receive and handle customer phone calls professionally and provide appropriate information and support.

• Assist customers with product-related queries, order-related concerns, and general service requests.

• Handle dissatisfied or difficult customers calmly and work toward an appropriate resolution.

• Manage customer complaints, delivery issues, exchanges, returns, order delays, and other after-sales concerns.

• Prepare proper notes regarding customer complaints, requests, and unresolved issues.

• Coordinate with relevant internal teams and follow up until customer issues are properly resolved.

• Monitor order processing, courier dispatch, shipping, and delivery status and provide updates to customers when required.

• Maintain accurate records of important customer interactions, complaints, and resolutions.

• Develop strong knowledge of company products, pricing, promotions, policies, and procedures.

• For The Beauty Mall, maintain proper knowledge of skincare, makeup, haircare, fragrances, and other beauty products.

• For Eleni, maintain proper knowledge of clothing, sizing, collections, product details, and availability.

• Research products when required to provide customers with accurate and reliable information.

• Verify information before responding to customers instead of providing assumptions or incorrect information.

• Ensure customer inquiries and important comments are not intentionally ignored.

• Maintain a polite, patient, professional, and customer-focused attitude at all times.

• Attend required training sessions and team meetings.

• Perform other customer service and order-management responsibilities assigned by management when required.

• Performance bonus,Over time allowance,Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2
Career growth opportunities, professional development and training, employee purchase facilities, product and customer service training, and additional performance-based incentives based on performance and company policy.