Customer Service Executive (Facebook, Instagram & Order Support)
Job Description
Title: Customer Service Executive (Facebook, Instagram & Order Support)
Company Name: THE BEAUTY MALL BD
Vacancy: 3
Age: 20 to 30 years
Job Location: Dhaka (Banani)
Salary: Tk. 12000 - 18000 (Monthly)
Experience:
- At most 2 years
- The applicants should have experience in the following business area(s): Retail Store, Direct Selling/Marketing Service Company, Cosmetics/Toiletries/Personal Care, Call Center, Boutique/ Fashion, Healthcare/Lifestyle product, E-commerce
- Freshers are also encouraged to apply.
Published: 2026-06-19
Application Deadline: 2026-07-15
Education:
- Higher Secondary
- Bachelor/Honors
- Diploma
Requirements:
- At most 2 years
- The applicants should have experience in the following business area(s): Retail Store, Direct Selling/Marketing Service Company, Cosmetics/Toiletries/Personal Care, Call Center, Boutique/ Fashion, Healthcare/Lifestyle product, E-commerce
- Freshers are also encouraged to apply.
Skills Required: Call Handling,Communication Skills,Complaint Management,Customer Service,Customer Support,Microsoft Office,Order Management,Order processing,Social Media Management
Additional Requirements:
- Age 20 to 30 years
Excellent communication skills in Bangla. Basic English communication ability will be considered an advantage.
Must be polite, patient, responsible, and customer-focused.
Active user of Facebook, Instagram, and Messenger.
Basic computer knowledge and typing skills are required.
Must be able to handle customer messages, comments, and phone calls professionally.
Must be able to work under pressure and handle customer complaints calmly.
Must be willing to learn product knowledge regarding beauty, skincare, makeup, fashion, and clothing products.
Customer inquiries must not be ignored under any circumstances.
Providing incorrect information to customers is strictly discouraged.
Must maintain a helpful attitude while following company policies and procedures.
Personal phone calls, personal Facebook browsing, and other non-work-related activities are not permitted during working hours except during approved breaks.
Candidates with experience in e-commerce, retail stores, customer service, Facebook page management, or call centers will receive preference.
Responsibilities & Context:
The Beauty Mall and Eleni are looking for dedicated, customer-focused, and responsible Customer Service Executives to support our customers across Facebook, Instagram, website, phone calls, and order management channels.
The ideal candidate should possess excellent communication skills, patience, professionalism, and a genuine willingness to assist customers while maintaining company policies and service standards.
Key Responsibilities:
• Respond promptly and professionally to customer messages received through Facebook, Instagram, website, WhatsApp, and other communication channels.
• Reply to comments on social media platforms and provide accurate information regarding products, orders, and services.
• Receive and answer customer phone calls professionally and provide relevant information.
• Assist dissatisfied or agitated customers with patience and professionalism and work towards satisfactory resolutions.
• Prepare detailed notes regarding customer complaints, concerns, and requests and forward them to the relevant department.
• Follow up with internal teams to ensure customer issues are resolved properly and communicate final resolutions to customers.
• Collect customer orders and ensure proper order entry and processing.
• Forward orders to the relevant departments and coordinate with internal teams for fulfillment.
• Monitor order processing, shipping, and delivery status and provide updates to customers when required.
• Coordinate with relevant teams regarding any order-related issues, delays, exchanges, returns, or customer concerns.
• Maintain proper records of customer interactions, complaints, and resolutions.
• Develop strong knowledge regarding products, pricing, policies, and promotions.
• For The Beauty Mall, maintain proper knowledge of skincare, makeup, haircare, and beauty products. Necessary training will be provided when required.
• For Eleni, maintain proper knowledge regarding clothing, sizing, collections, and product information. Necessary training will be provided when required.
• Ensure customers are never intentionally provided with incorrect or misleading information.
• Maintain a positive, helpful, and customer-first attitude while strictly following company policies and procedures.
• Attend training sessions and team meetings as required.
Work Schedule:
• Office-based position.
• Working hours: 11:00 AM to 9:00 PM.
• One weekly holiday.
Important Workplace Expectations:
• Customer inquiries must not be ignored.
• Unprofessional behavior toward customers will not be tolerated.
• Employees must always communicate respectfully and professionally.
• Personal phone calls, personal social media browsing, and non-work-related online activities are not permitted during working hours except during approved breaks.
Job Other Benifits:
- Mobile bill,Over time allowance,Performance bonus
- Salary Review: Yearly
- Festival Bonus: 2 Annual salary review, career growth opportunities, professional development, employee purchase facilities and additional performance-based incentives.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
