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Junior Executive, Customer Support
Job Description
Title: Junior Executive, Customer Support
Company Name: Phoenix Education
Vacancy: 3
Age: 22 to 28 years
Job Location: Dhaka (Basundhara RA)
Salary: Negotiable
Experience:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Telecommunication, Educational Technology (Edtech) Startup
- Freshers are also encouraged to apply.
Published: 2026-08-10
Application Deadline: 2026-09-09
Education:
- Bachelor/Honors
- Masters
- Diploma
Requirements:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Telecommunication, Educational Technology (Edtech) Startup
- Freshers are also encouraged to apply.
Skills Required: Communication and interpersonal skill,Customer Care,Customer Service,Handling Customers,Sales & Marketing,Sales Executive,Sales Target Achievement
Additional Requirements:
- Age 22 to 28 years
Responsibilities & Context:
1. Telesales & Lead Conversion
Conduct high-volume outbound calls to prospective students and parents from primary CRM/lead databases.
Deliver persuasive, consultative sales presentations explaining course curriculum, fee structures, and learning outcomes.
Consistently meet and exceed weekly and monthly student enrollment targets established by management.
Nurture leads through scheduled phone follow-ups, resolving objections professionally and efficiently.
Maintain complete and updated call histories, lead statuses, and conversion notes within the CRM system.
2. Multi-Channel Communication & Student Engagement
Respond swiftly to student inquiries across official communication channels, including WhatsApp, Telegram, Facebook Messenger, and incoming calls.
Guide enrolled students through initial onboarding, platform navigation, access to study materials, and mentor schedules.
Address and escalate admission queries, documentation requests (for scholarships/university prep), and operational bottlenecks to relevant coordinators.
3. Operational & Data Management
Log and accurately organise daily outreach metrics, student interactions, and support resolution logs.
Utilise spreadsheet tools to evaluate sales performance and track follow-up schedules.
Job Other Benifits:
- Over time allowance
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Unlimited complimentary tea and coffee.
Structured product orientation, sales coaching, and continuous professional development.
Collaborative and inclusive work environment committed to delivering quality education.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
