Junior Executive, Customer Support

Job Description

Title: Junior Executive, Customer Support

Company Name: Phoenix Education

Vacancy: 3

Age: 22 to 28 years

Job Location: Dhaka (Basundhara RA)

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Telecommunication, Educational Technology (Edtech) Startup
• Freshers are also encouraged to apply.

• Bachelor/Honors
• Masters
• Diploma

• 1 to 3 years
• The applicants should have experience in the following business area(s): Telecommunication, Educational Technology (Edtech) Startup
• Freshers are also encouraged to apply.

• Age 22 to 28 years

1. Telesales & Lead Conversion

• Conduct high-volume outbound calls to prospective students and parents from primary CRM/lead databases.

• Deliver persuasive, consultative sales presentations explaining course curriculum, fee structures, and learning outcomes.

• Consistently meet and exceed weekly and monthly student enrollment targets established by management.

• Nurture leads through scheduled phone follow-ups, resolving objections professionally and efficiently.

• Maintain complete and updated call histories, lead statuses, and conversion notes within the CRM system.

2. Multi-Channel Communication & Student Engagement

• Respond swiftly to student inquiries across official communication channels, including WhatsApp, Telegram, Facebook Messenger, and incoming calls.

• Guide enrolled students through initial onboarding, platform navigation, access to study materials, and mentor schedules.

• Address and escalate admission queries, documentation requests (for scholarships/university prep), and operational bottlenecks to relevant coordinators.

3. Operational & Data Management

• Log and accurately organise daily outreach metrics, student interactions, and support resolution logs.

• Utilise spreadsheet tools to evaluate sales performance and track follow-up schedules.

• Over time allowance
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Unlimited complimentary tea and coffee.

• Structured product orientation, sales coaching, and continuous professional development.

• Collaborative and inclusive work environment committed to delivering quality education.