Call Center / Customer Support Executive

Job Description

Title: Call Center / Customer Support Executive

Company Name: Scholars Zone

Vacancy: 10

Age: 22 to 30 years

Job Location: Dhaka (Dhanmondi, Gulshan)

Salary: Tk. 10000 - 15000 (Monthly)

Experience:

• At most 1 year
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service, Immigration/Visa Processing
• Freshers are also encouraged to apply.

• Higher Secondary
• Bachelor/Honors
• BRAC University,University of Liberal Arts Bangladesh,United International University,American International University Bangladesh,North South University students will get preference

• At most 1 year
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service, Immigration/Visa Processing
• Freshers are also encouraged to apply.

• Age 22 to 30 years

• Work part-time from Saturday to Thursday in either of the following shifts:

  • Morning Shift: 10:00 AM–3:00 PM

  • Evening Shift: 3:00 PM–8:00 PM

• Contact prospective students and guardians by phone to introduce Scholars Zone’s study-abroad services.

• Promote higher-education opportunities in New Zealand, Canada, the UK, Australia, Malaysia and European countries, including Finland, Denmark, Sweden and Hungary.

• Understand each client’s academic background, preferred destination, study level, budget and future goals.

• Provide accurate initial information about available programmes, admission requirements, scholarships and application procedures.

• Convert incoming and assigned leads into counselling appointments and potential sales.

• Maintain regular follow-ups with prospective clients through phone calls or other approved communication channels.

• Respond professionally to enquiries received through social media, website forms, campaigns and referrals.

• Encourage qualified clients to visit Scholars Zone’s office or attend an online counselling session.

• Maintain updated lead information, follow-up records and client status in the company’s CRM or database.

• Achieve daily, weekly and monthly call, appointment, conversion and sales targets.

• Coordinate with counsellors, admission officers and visa-processing teams to ensure a smooth client journey.

• Build strong relationships with students and guardians through professional, friendly and timely communication.

• Handle client concerns, answer common questions and refer complex cases to the appropriate department.

• Follow up with inactive leads and re-engage prospective clients when suitable opportunities become available.

• Prepare regular reports on calls, follow-ups, appointments, lead conversions and sales performance.

• Maintain confidentiality of client information and represent Scholars Zone professionally at all times.

• Performance bonus