Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: T. Fiorella

Vacancy: 5

Age: 18 to 32 years

Job Location: Dhaka, Dhaka (Uttara)

Salary: Tk. 14000 - 16000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Call Center, E-commerce
• Freshers are also encouraged to apply.

Published: 2026-08-26

Application Deadline: 2026-09-10

Education:

• Bachelor/Honors

Requirements:

• At least 1 year
• The applicants should have experience in the following business area(s): Call Center, E-commerce
• Freshers are also encouraged to apply.

Skills Required: Communication,Complaint Handling skill,Customer Service,E-Commerce products,Expertise on Customer Relationship Management (CRM) handling.,Google workspace,Logistics Management,MS Office,Order Management,Sales Knowledge

Additional Requirements:

• Age 18 to 32 years

• Excellent communication and interpersonal skills.
• Strong command of both Bengali and English, especially in written communication.
• Basic computer literacy and proficiency in MS Office / Google Workspace.
• Comfortable working with Facebook Messenger, WhatsApp, and other digital communication platforms.
• Strong attention to detail with good order and data management skills.

Responsibilities & Context:

• Handle customer queries and provide prompt, professional support through Facebook Messenger, phone calls and other communication channels.
• Communicate with customers regarding products, prices, availability, delivery, payment, return/exchange policies, and order-related queries.
• Receive, process, verify, and manage customer orders accurately through the company’s order management system.
• Coordinate with the delivery/logistics team to ensure timely and accurate parcel delivery.
• Monitor order status, delivery updates, failed deliveries, returns, exchanges, and customer complaints, and take necessary actions accordingly.
• Maintain accurate customer and order information in the company’s software/system and update records whenever required.
• Coordinate with internal teams such as Sales, Operations, Inventory, and Delivery to resolve customer and order-related issues.
• Follow up on pending, cancelled, returned, or undelivered orders and ensure proper resolution.
• Perform other customer service and operational tasks assigned by the management.

Job Other Benifits:

• Salary Review: Yearly
• Festival Bonus: 2

• Snacks & coffee will be provided by the Office.

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Both Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre