Sr. Executive / Executive, Customer Care

Job Description

Title: Sr. Executive / Executive, Customer Care

Company Name: Persona Beauty Care Ltd.

Vacancy: --

Age: At least 22 years

Job Location: Dhaka

Salary: Tk. 18000 - 25000 (Monthly)

Experience:

Published: 2026-08-24

Application Deadline: 2026-09-23

Education:

• Graduation or Masters in any discipline from any reputed university

• Age At least 22 years

• Voice Quality: Should have a neutral and appropriate accent, clear voice, pleasant tone

• Good listening skill: Must have abilities to understand others’ tone quite quickly

• Communication Skill: Oral fluency Bangla and English, Confident tone, correct and pleasant conversation

• Flexibility: One should have willingness to work both shifts and on public holidays

• Welcome clients with a warm and professional greeting upon arrival and ensure they feel comfortable throughout their visit.

• Identify and understand clients’ needs to suggest suitable services.

• Provide accurate service-related information, including duration, pricing, and pre/post-care details.

• Maintain a smooth and friendly relationship between the Client and assigned Beautician/ Dresser

• Encourage clients to bring family and friends, promoting group bookings and referrals.

• Inform clients politely of waiting times and manage queues efficiently to ensure service flow.

• Ensure clients have a comfortable and pleasant experience during their waiting time by attending to them in a courteous and professional manner.

• Stay updated on current beauty and fashion trends to engage in informed conversations with clients.

• Participate in internal and external training sessions to improve customer service skills and product knowledge.

• Handle documentation for feedback, client satisfaction forms, and any internal reports as required.

For Ladies Branches:

• Time: Shifting and Roster (Morning 10 am to 6 pm and Evening: 1pm to 8pm)

• Branch: Gulshan -1 & Gulshan- 2, Banani, Kakrail and Shantinagar

For Adams Branches:

• Time : 10am to 8pm

• Branch: Dhanmondi Adams & G-2 Adams

Remuneration :

• 18,000/- to 20,000/- (For Ladies Branches)

• 22,000/- to 25,000/- (For Adams Branches)

Festival Bonus:

• 1 month salary for two Festival

Complementary Service:

• Grooming Package fixed (For Ladies Branches)

Incentive:

• Target and result Oriented