Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: T. Fiorella

Vacancy: 5

Age: At most 32 years

Job Location: Dhaka

Salary: Tk. 14000 - 16000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center, E-commerce
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center, E-commerce
• Freshers are also encouraged to apply.

• Age At most 32 years

We are looking for a dedicated and customer-focused Customer Service Executive to join our growing e-commerce team. The selected candidate will be responsible for handling customer inquiries, processing orders, resolving complaints, and ensuring a smooth customer experience across multiple communication channels.

• Duty Schedule: Roster basis

• Working Hours: 9 hours duty (1 hour break)

• Weekly Duty: 6 days per week

• Shift Availability:

  • Male Candidates: Day & Night Shift (Roster basis)

  • Female Candidates: Day Shift Only (Roster basis)

• Industry: E-commerce / Online Retail
  
  Job Responsibilities:
  
  Handle customer inquiries through phone calls, Facebook, email, and live chat.

• Provide accurate information regarding products, orders, delivery status, and company policies.

• Process customer orders, cancellations, exchanges, and return requests.

• Resolve customer complaints professionally and ensure timely follow-up.

• Coordinate with the operations and delivery teams to ensure smooth order fulfillment.

• Maintain customer records and update relevant information in the system.

• Follow up on pending customer issues and ensure satisfactory resolution.

• Assist customers with payment-related queries and order tracking.

• Maintain a high level of customer satisfaction and service quality.

• Monitor social media inboxes and respond to customer messages promptly.

• Escalate complex issues to supervisors when necessary.

• Prepare daily activity and customer service reports.

• Meet individual and team performance targets.

• Stay updated on product information, promotions, and company policies.

• Support other administrative and customer service tasks as assigned by management.
  

  Job Requirements:

  • Previous experience in customer service, call center, or e-commerce operations will be preferred.

  • Strong communication skills in Bangla; basic English communication skills will be an advantage.

  • Good computer literacy and typing skills.

  • Familiarity with Facebook Business Suite, WhatsApp Business, Google Sheets, and basic office software is preferred.

  • Ability to work under pressure and manage multiple customer interactions.

  • Strong problem-solving and interpersonal skills.

  • Positive attitude, patience, and customer-centric mindset.

  • Willingness to work on roster-based shifts.
    
    Additional Benefits :

    • Competitive salary package.

    • Performance-based incentives and bonuses.

    • Festival bonuses as per company policy.

    • Career growth and development opportunities.

    • Friendly and professional work environment.

    • Training and skill development support.

• Festival Bonus: 2

• No bounded paid leave by depending on the urgency.

• Yearly Increment.

• Can swap day off & Duty time with other colleagues as per your needs.