Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: Belmonte Group

Vacancy: 02

Age: 18 to 35 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 5 to 10 years
• The applicants should have experience in the following business area(s): Group of Companies

• Bachelor/Honors

• 5 to 10 years
• The applicants should have experience in the following business area(s): Group of Companies

• Age 18 to 35 years

Serve as the first point of contact for clients, providing a warm and professional welcome

Respond to customer inquiries via multiple communication channels (phone, email etc.) in a timely and professional manner.

Provide accurate information, assistance, and solutions to address customer needs and concern

Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction

Maintain professional communication and ensure customer satisfaction

Receive customer complaints, record them in the system, and ensure proper resolution

Identify customer needs, clarify information and provide solutions.

Perform every call actively to solve client`s problem

Must be knowledgeable about Facebook (Social media), email & web chat

Refer unresolved customer grievances to designated persons for further investigation.

Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.

Collaborate with Sales & Operations teams to ensure smooth order processing

Keep records & maintain all customer’s compline and queries data properly

Report time to time to the team leader for complicated issues.