Mobile Repair Engineer

Job Description

Title: Mobile Repair Engineer

Company Name: EDISON GROUP

Vacancy: 5

Age: At most 30 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Group of Companies

• Diploma in Electronics
• Bachelor in Engineering (BEngg)

• 1 to 2 years
• The applicants should have experience in the following business area(s): Group of Companies

• Age At most 30 years

• The applicants should have experience in the following business area(s): Telecommunication, Mobile Accessories, Electronic Equipment/Home Appliances

Job Context:

SYMPHONY Mobile, a leading mobile handset brand in Bangladesh, is currently seeking potential candidates for the position of Executive Engineer to ensure efficient and high-quality repairs of mobile handsets at our Customer Care centers at out side of Dhaka (Specially for Manikganj, Gopalganj, Sylhet, Rajbari and Munshiganj). The new hire is expected to diagnose, repair, and test devices effectively while maintaining service standards, improving repair processes, and contributing to overall customer satisfaction.

Job Responsibilities:

• Diagnose and repair mobile handsets, ensuring high-quality and on time repair service (up to level 3.5).

• Maintain Standard Operation Procedure (SOP) during repairing.

• Perform software updates, system restores, and troubleshooting for devices.

• Conduct hardware repairs, including screen replacements, battery fixes, and component replacements.

• Test repaired devices to ensure proper functionality and quality standards.

• Maintain accurate records of repair activities and customer information.

• Contribute to improving repair processes and service efficiency.

• Mobile bill,Over time allowance
• Salary Review: Yearly
• Festival Bonus: 2

Other Benefits as per company policies.