Customer Service Officer

Job Description

Title: Customer Service Officer

Company Name: Long Life Diagnostic And Consultation Center

Vacancy: 1

Age: 24 to 35 years

Job Location: Dhaka (Kalabagan)

Salary: Tk. 18000 - 20000 (Monthly)

Experience:

Published: 2026-08-16

Application Deadline: 2026-08-31

Education:

• Bachelor/Honors

• Age 24 to 35 years

Job Description of CSO:

1. Patient Service Responsibilities:

• Greet patients politely at the reception and verify their appointments or guide walk-ins.

• Assist patients with registration, test information, pricing, payment, and report delivery procedures.

• Educate patients about test preparation requirements (e.g., fasting, specimen collection timing).

• Coordinate queue management, minimize wait times, and handle patient complaints empathetically.

• Ensure clear communication regarding test results delivery time, sample collection procedures, and consultation schedules.

• Escort elderly, disabled, or confused patients when necessary.

• Ensure confidentiality and dignity of every patient.

2. Doctor Service Responsibilities:

• Coordinate with consulting doctors regarding their schedule, patient list, and any changes.

• Provide support to doctors regarding patient reports, availability of test results, and pending investigations.

• Update doctors promptly if delays occur in patient flow, report generation, or technical issues.

• Maintain smooth liaison between doctors and technical/lab departments.

• Provide doctors with proper environment for consultation and promptly address any logistic or support needs.

• Handle referral forms and ensure patients are guided to the correct departments as prescribed.

3. Communication & Coordination:

• Maintain polite and professional telephone, WhatsApp, or email communication with patients and doctors.

• Inform patients of any changes in their schedule or delays.

• Coordinate with lab technicians, radiologists, and front desk team for patient flow and report delivery.

4. Recordkeeping & Documentation:

• Accurately enter patient data.

• Maintain updated appointment logs, doctor schedules, and follow-up calls or report dispatch logs.

• Report service issues, escalations, or patient feedback to supervisors.

5. Support & Emergency Handling:

• Stay calm and organized in handling urgent or emergency service requests.

• Know the escalation process in case of technical failure, system delays, or service breakdown.

Any other responsibilities given by management

Duty Hour: 10AM to 10PM (12 hourly) 6 days in a week