Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: Connected Limited

Vacancy: 5

Age: At least 25 years

Job Location: Dhaka (Gulshan)

Salary: Tk. 30000 - 35000 (Monthly)

Experience:

Published: 2026-08-16

Application Deadline: 2026-09-15

Education:

• Bachelor/Honors

• Bachelor’s Degree in Marketing, Business Administration, English, or a related field is preferred.

• Age At least 25 years

Experience Requirements

• Candidates with relevant skills and experience are encouraged to apply.

• Previous experience in Customer Support, Digital Marketing, Facebook Ads, or Digital Advertising will be an advantage.

• Freshers with strong communication and English writing skills may also apply.

Additional Requirements

• Basic knowledge of Facebook Ads or Digital Marketing.

• Strong English writing and typing skills.

• Excellent communication and problem-solving abilities.

• Ability to remain calm and professional under pressure.

• Ability to work independently and as part of a team.

• Willingness to work in shifts and learn new skills.

• Ability to follow instructions and complete tasks regularly.

• Willingness to work long-term.

Skills & Expertise

• Candidates must have strong English writing skills, good communication abilities, and a willingness to work in shifts.

• Customer Support

• Facebook Ads

• Digital Marketing

• English Communication

• Email and Chat Support

• Client Handling

• Problem Solving

• Basic Computer Skills

Job Highlight: A leading digital advertising agency in Gulshan, Dhaka is looking for motivated and customer-focused Customer Support Executives to support clients with Facebook Ads and digital advertising services.

Job Context

Connected is hiring Customer Support Executives for its Agency Team.

The selected candidates will communicate with clients, respond to inquiries related to Facebook Ads and advertising campaigns, coordinate with internal teams, and ensure a professional client experience.

Available Shifts

• Morning Shift: 7:00 AM – 3:00 PM

• Evening Shift: 3:00 PM – 11:00 PM

• Night Shift: 11:00 PM – 7:00 AM

Responsibilities & Context

• Handle client inquiries related to Facebook Ads and digital advertising campaigns.

• Respond to client queries confidently through chat and email.

• Provide clear, accurate, and timely solutions to client concerns.

• Coordinate with the Ads and Sales teams to ensure smooth campaign operations.

• Resolve client issues professionally and within the required timeframe.

• Convert prospective clients through chat and email communication.

• Understand client requirements and share relevant information with internal teams.

• Maintain proper records of client communications and follow-ups.

• Follow company guidelines, communication standards, and assigned work processes.

• Contribute ideas to improve customer support and advertising processes.

• Handle urgent client concerns when required.

• Morning Shift: BDT 30,000 - 35,000

• Evening Shift: BDT 30,000 - 35,000

• Night Shift: Higher salary with additional benefits

• Salary will be determined based on skills and experience.

• Attractive performance bonuses.

• Pick-and-drop/transportation support for night-shift employees within the designated route.