Customer Service Representative (CSR)/ Hostess

Job Description

Title: Customer Service Representative (CSR)/ Hostess

Company Name: The Forest Lounge Ltd

Vacancy: 4

Age: 18 to 28 years

Job Location: Dhaka (Dhanmondi)

Salary: --

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Restaurant, Coffee Shop, Catering, Fast Food Shop

• Secondary
• Higher Secondary
• Bachelor/Honors

• 2 to 5 years
• The applicants should have experience in the following business area(s): Restaurant, Coffee Shop, Catering, Fast Food Shop

• Age 18 to 28 years
• Only Female

• Minimum HSC; Bachelor’s degree will be preferred.

• Graduation in any discipline from a recognized university; candidates with a Hospitality background will be given preference.

• Previous experience in Customer Service, Call Center, Restaurant, Hospitality, Sales, or Front Desk will be preferred.

• Excellent verbal and written communication skills.

• Good command of Bangla and English.

• Basic computer and MS Office knowledge.

• Knowledge of Facebook, Instagram, WhatsApp, and digital communication platforms will be an advantage.

• Strong customer-handling and problem-solving skills.

• Patient, polite, confident, and service-oriented personality.

• Ability to work under pressure and handle multiple customer inquiries.

• Female candidates may be preferred.

• Handle customer inquiries through telephone, social media, online platforms, and other communication channels.

• Provide accurate information regarding menus, buffet, offers, events, packages, timings, reservations, and facilities.

• Receive and manage table reservation and booking requests.

• Follow up with customers regarding reservations, events, and inquiries.

• Maintain proper records of customer inquiries, bookings, feedback, and complaints.

• Communicate customer requirements clearly with Restaurant, Sales, Kitchen, and Management teams.

• Handle customer complaints professionally and ensure proper follow-up until resolution.

• Collect customer feedback and report important issues to Management.

• Maintain strong relationships with regular and corporate customers.

• Assist Sales & Marketing in customer communication and promotional activities.

• Support online customer engagement through Facebook, Instagram, WhatsApp, and other relevant platforms.

• Assist in promoting restaurant offers, events, campaigns, and special occasions.

• Coordinate with the restaurant team to ensure a smooth customer experience from inquiry to visit.

• Maintain professional communication and a positive attitude while dealing with customers.

• Prepare basic customer service, reservation, and feedback reports when required.

• Maintain confidentiality of customer and company information.

• Perform any other duties assigned by Management.