Customer Service Representative (Female)

Job Description

Title: Customer Service Representative (Female)

Company Name: e-Business Soft Solution Limited (EBSSL)

Vacancy: 1

Age: 23 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At most 2 years
• The applicants should have experience in the following business area(s): Banks, Telecommunication, Software Company, E-commerce, Financial Technology (Fintech) Startup, Business-to-Business (B2B) Software and Services Startup, E-commerce Startup
• Freshers are also encouraged to apply.

• Bachelor/Honors

• Minimum Graduation from any discipline

• At most 2 years
• The applicants should have experience in the following business area(s): Banks, Telecommunication, Software Company, E-commerce, Financial Technology (Fintech) Startup, Business-to-Business (B2B) Software and Services Startup, E-commerce Startup
• Freshers are also encouraged to apply.

• Age 23 to 35 years
• Only Female

Experience Requirements

• Freshers are encouraged to apply
• Prior experience in customer service, telesales, or call center roles will be considered an advantage

Additional Requirements

• Only females are encouraged to apply
• Excellent verbal communication skills in Bangla and English
• Pleasant, confident phone manner with strong interpersonal skills
• Basic computer literacy (MS Office, data entry) & CRM literacy .
• Self-motivated with an interest in building a career in sales
• Willingness to travel for occasional outdoor client meetings

• Receive incoming calls and make outbound follow-up calls (inbound and outbound calling)
• Maintain client data and communicate with clients on a regular basis
• Provide information and support to customers over the phone regarding our services/solutions
• Generate leads and follow up on potential clients
• Follow up with prospects to close deals
• Build and maintain strong client relationships to support repeat business
• Attend outdoor client meetings when required
• Prepare and maintain call/client reports as needed
• Coordinate with internal teams to ensure smooth service delivery

Mobile bill / T/A / Festival Bonus / Provident Fund. Performance-based incentive for lead conversions and closed deals Career growth path into the Sales team for strong performers