Call Center And Media Cell Executive

Job Description

Title: Call Center And Media Cell Executive

Company Name: Remicon Health Services Ltd.

Vacancy: 3

Age: Na

Job Location: Dhaka, Dhaka (Mirpur 14)

Salary: Tk. 10000 - 10000 (Monthly)

Experience: --

Published: 2026-08-18

Application Deadline: 2026-08-25

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Receive phone call from patients, Doctors, corporate customer and record all information properly.

• Answer inbound calls, emails, and chat messages in a timely and professional manner.

• Make outbound calls for follow-ups, feedback, or promotions.

• Listen actively to customer concerns and respond appropriately.

• Provide accurate information about products, services.

• Identify customer needs and offer suitable solutions.

• Maintain a polite, friendly, and professional tone at all times.

• Provide feedback to improve service processes.

• Understand customer needs and provide prompt, accurate, and effective assistance.

• Understanding of social media platforms and their audience engagement patterns

• Maintaining regular contact with customers (Phone, Messenger, WhatsApp etc.)..

• Provide accurate information about our services.

• Welcomes Patients and Attendants by greeting, answering questions, responding to requests with appropriate manners & curtsy

• Provide information on different services & tariffs and convince patients to avail the services

• Receiving customer queries and forwarding them to the concerned department.

• Performance bonus