Customer Services Executive

Job Description

Title: Customer Services Executive

Company Name: Refresho

Vacancy: 10

Age: 20 to 33 years

Job Location: Gazipur

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): E-commerce, F-commerce

• Higher Secondary

• At least 1 years
• The applicants should have experience in the following business area(s): E-commerce, F-commerce

• Age 20 to 33 years
• Only Female

Job Responsibilities

About: Refresho is your trusted partner in nourishing your body, mind, and soul with safe, organic, and delicious food.

• Join us today and embrace a healthier lifestyle, one bite at a time!

• We believe what you put into your body matters and are committed to providing you with the highest quality food options.

Purpose: We are passionate about promoting healthy living through nutritious and sustainably sourced products that nourish your body and the planet.

We carefully curate our products, ensuring they are free from harmful chemicals, pesticides, and genetically modified organisms (GMOs).

From fresh fruits and vegetables to whole grains, superfoods, and plant-based alternatives, we have everything you need to create wholesome meals that support your health goals.

Job Responsibilities:

• Assist customers with order placement, tracking, cancellations, and returns, ensuring a seamless shopping experience.

• Identify and address customer concerns, complaints, and issues with professionalism, empathy, and efficiency.

• Maintain a deep understanding of our product range, promotions, and updates to guide customers effectively.

• Communicate clearly and effectively through phone, email, and chat channels to provide the best customer experience.

• Accurately document customer interactions and resolutions in our CRM system for future reference and analysis.

• Collaborate with various departments, including sales, inventory, and logistics, to ensure seamless order processing and delivery.