Hotline Operator

Job Description

Title: Hotline Operator

Company Name: RMG Sustainability Council (RSC)

Vacancy: --

Age: At most 30 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 1 to 2 years

• Bachelor/Honors
• Masters

• 1 to 2 years

• Age At most 30 years

Experience:

• Minimum 1–2 years of professional experience in customer care, hotline services, call center operations, or complaint handling.
• Prior experience in grievance management or compliance-related organizations will be considered an added advantage.

Competencies:

• Excellent verbal communication skills in Bangla, with clear and professional phone etiquette.
• Good written and spoken English.
• Strong interpersonal and customer service skills.
• Demonstrated active listening ability with empathy and neutrality.
• Ability to accurately document and record information in the system.
• Strong multitasking skills with the capacity to manage call logs and related tasks in dedicated software efficiently.
• High level of integrity, confidentiality, and professionalism.
• Proficiency in Microsoft Office applications and basic data entry systems.

Special Requirements:

• Good understanding of workplace grievance mechanisms.
• Basic knowledge of Bangladesh Labor Act and Labor Rules will be an advantage.
• Strong communication and listening skills.
• Ability to deal with workers professionally, calmly, and politely
• Computer literacy and ability to operate complaint management databases.
• Data management & analysis skills will get preference.

Duties and Responsibilities:

• Receive and respond to hotline calls from workers and other stakeholders in a professional, courteous, and impartial manner.
• Screen, categorize and accurately record and log complaints in the Complaint Management Information System in accordance with established procedures.
• Provide clear, consistent, and accurate information regarding the complaint mechanism process.
• Ensure strict confidentiality of callers’ identities and all sensitive information.
• Immediately escalate urgent or high-risk complaints to the supervisor or designated authority.
• Data management and analysis as required and advised.
• Perform any other duties assigned by the Head of Department (HoD).

• Mobile bill,Weekly 2 holidays