Director, Customer Satisfaction
Job Description
Title: Director, Customer Satisfaction
Company Name: Samsung India Electronics Pvt. Ltd. (Bangladesh Branch)
Vacancy: --
Age: 35 to 55 years
Job Location: Dhaka
Salary: --
Experience:
- 20 to 26 years
- The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances
Published: 2026-03-12
Application Deadline: 2026-04-04
Education:
- Bachelor of Science (BSc) in Electrical Engineering
Requirements:
- 20 to 26 years
- The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances
Skills Required: Cross Functional Collaboration,KOrean Language speaking Skill,Korean Writing,Leadership
Additional Requirements:
- Age 35 to 55 years
*Building global service operation
*Process optimization
*Leadership in multicultural team
*Fluent in Korean language (Both Verbal & Writing )
Responsibilities & Context:
*Setting up full stack service centers, call centers, and logistics hubs to translate corporate strategy into concrete, locally adapted processes while maintaining cost efficiency.
*Managing cross functional teams, fostering collaboration through clear communication, localized operation programs.
*Building end to end pipelines for data preprocessing, annotation, and fine tuning across multiple service domains.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
