Executive, Call Center

Job Description

Title: Executive, Call Center

Company Name: vivo Bangladesh (Head Office)

Vacancy: 10

Age: 22 to 30 years

Job Location: Dhaka

Salary: Tk. 18000 - 20000 (Monthly)

Experience:

• 1 to 2 years
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 1 to 2 years
• Freshers are also encouraged to apply.

• Age 22 to 30 years

• Respond to customers' inquiries on our Facebook, Webchat, Hotline, email, and social media platforms on a regular basis.

• Note down the customer's problems/product appearances/major complaints and provide quality feedback issues through the CRM (Customer Relationship Management) system.

• Identify customers' needs, clarify information, and provide solutions and/or alternatives.

• Quick response to customer inquiries and requests.

• Communicate with customers in an informative manner, in keeping with the brand's voice and tone. Respond to customer inquiries on our Facebook and social media platforms on a regular basis in English.

• Keep records of all conversations in the database in a comprehensive way.

• Manage large amounts of inbound and outbound foreign calls in a timely manner.

• Prepare & submit a daily report in English on incoming and outgoing calls.

• Deliver extraordinary customer care by responding to questions concerning customer concerns

• Consult with Customers while they share their handset problems through the vivo Feedback APP and provide a proper solution

• Other works from Manager or Supervisor

• Survey on selected handset models and provide the report as per the requirements from the factory

• Suggesting solutions to customers' problems/product appearances/major complaints and providing quality feedback issues through the CRM (Customer Relationship Management) system.

• Submit the Customer feedback report to the China Headquarters through an online English questionnaire.