Customer Relation Executive

Job Description

Title: Customer Relation Executive

Company Name: InfoTitan Limited

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• 6 to 12 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center

• Bachelor/Honors

• 6 to 12 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center

Technical Skills

• Basic computer proficiency.

• Familiarity with Email, Microsoft Excel, Google Drive.

• Ability to handle social media communication platforms such as Facebook, Instagram, and WhatsApp.

Core Competencies

• Strong oral communication and interpersonal skills.

• Good listening and analytical ability.

• Customer-focused mindset with adaptability to different personality types.

• Self-motivated, hardworking, and quick learner.

• Ability to work responsibly in shift-based environments.

We are seeking a dedicated and responsible Customer Relationship Executive (CRE) to join our team. The role focuses on managing customer communications across multiple channels, ensuring timely responses, maintaining client satisfaction, and supporting operational monitoring. The ideal candidate should have strong communication skills, attention to detail, and the ability to manage customer interactions professionally.

Customer Communication & Support

• Handle inbound and outbound calls from prospective and existing customers regarding the client’s services.

• Respond to customer inquiries through phone calls, Facebook, WhatsApp, Instagram, and other social media platforms.

• Manage inbound and outbound communication across digital channels to ensure prompt customer support.

• Identify customer needs, clarify information, and provide accurate solutions or guidance.

• Maintain professional communication while addressing customer concerns.

Social Media & Digital Interaction

• Monitor and respond to customer messages, comments, and queries on Facebook, Instagram, and other social media channels.

• Ensure timely responses to inquiries received through WhatsApp and other messaging platforms.

• Maintain proper records of customer interactions and follow-ups through digital channels.

Issue Resolution & Escalation

• Analyze customer concerns and provide appropriate assistance.

• Escalate complicated or unresolved issues to the Team Leader or relevant department.

• Follow up with customers when necessary to ensure issues are resolved effectively.

Client Communication & Reporting

• Send email notifications to clients in case of emergency situations or operational alerts.

• Prepare brief reports and updates when required by the management.