Online Sr. Customer Care Executive

Job Description

Title: Online Sr. Customer Care Executive

Company Name: HK Lifestyle.

Vacancy: --

Age: 22 to 30 years

Job Location: Dhaka (Mirpur12)

Salary: Negotiable

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Boutique/ Fashion

- Minimum Bachelor’s Degree.

- Master’s Degree will be an advantage.

• 2 to 3 years
• The applicants should have experience in the following business area(s): Boutique/ Fashion

• Age 22 to 30 years

- 2–3 years of practical experience in Online Sales, Customer Care or E-commerce.

- Practical experience in taking online product orders and following up until delivery.

- Experience in handling customers through Facebook, Messenger and WhatsApp.

- Experience in selling shoes, clothing, bags or fashion products will be preferred.

CONTACT DETAILS FOR APPLICATION

Mobile:( 01736901989)

Email:habibullahbd01011993@gmail.com

HK LIFESTYLE is a rapidly growing retail and online business. We sell imported shoes, clothing items, and women’s Venti/Fashion Bags through various online platforms.

We are looking for an experienced, honest, responsible, hardworking and result-oriented Online Customer Care Executive to manage our online sales and customer care operations.

KEY RESPONSIBILITIES

- Respond promptly to customer messages and inquiries through Facebook, Messenger, WhatsApp and other online platforms.

- Receive product orders accurately from customers.

- Collect and maintain accurate customer information, including name, phone number, address and product details.

- Confirm orders through phone calls and online communication.

- Regularly follow up on pending and incomplete orders.

- Coordinate with courier/delivery teams to ensure successful product delivery.

- Monitor order delivery status regularly.

- Maintain records of delivered, pending, cancelled and returned orders.

- Handle customer complaints and resolve issues professionally.

- Provide accurate information about shoes, clothing and women’s bags.

- Convert customer inquiries into confirmed orders.

- Follow up with existing customers to generate repeat orders.

- Maintain daily online order and sales records.

- Prepare daily/weekly online sales and order reports.

- Actively contribute to achieving daily and monthly online sales targets.

- Perform other online sales and customer care-related duties assigned by management.

Salary will be determined based on experience and competency. Performance-based incentives and career growth opportunities are available.