Senior Call Center Supervisor

Job Description

Title: Senior Call Center Supervisor

Company Name: TBN BD Ltd.

Vacancy: 2

Age: 25 to 40 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Call Center

• Bachelor/Honors
• Masters

• 3 to 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Call Center

• Age 25 to 40 years

• Minimum 3-5 years of BPO/Call Center supervisory experience

• Proven experience managing a team of 10+ agents

• Strong lead generation skills with a proven track record (Required)

• Excellent managerial and leadership skills

• Dynamic and adaptable — able to support both Inbound and Outbound functions

• Strong communication skills in both Bengali and English

• Must be able to work Night Shift (Mandatory)

Total Cable BD

US-based Outsource Call Center

We are looking for experienced and skilled Senior Call Center Supervisors who are strong in managerial responsibilities and experts in lead generation. Both supervisors will be dynamic, cross-functional roles, supporting both Inbound and Outbound teams.

Job Responsibilities

• Supervise day-to-day operations across both Inbound and Outbound teams

• Design and execute lead generation strategies

• Monitor agent performance, provide coaching, and track KPIs for both teams

• Guide and motivate the team to achieve sales and service targets

• Handle escalations and resolve operational issues across functions

• Report regularly to management

• Attractive Salary Package (Negotiable based on experience)

• Sales Commission

• Other Benefits as per Company Policy