Compliance Officer

Job Description

Title: Compliance Officer

Company Name: Shamadhan Services Limited

Vacancy: 5

Age: 23 to 30 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Telecommunication, Financial Technology (Fintech) Startup

• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): Telecommunication, Financial Technology (Fintech) Startup

• Age 23 to 30 years

Shamadhan Services Limited is looking for a ‘Compliance Officer – eKYC & Customer Onboarding’ to oversee the company’s digital customer onboarding and eKYC operations. The role will ensure that customer onboarding is conducted in compliance with applicable ‘Bangladesh Bank regulations, AML/CFT requirements, KYC/eKYC guidelines, and internal policies’, while identifying and mitigating potential fraud and compliance risks.

Key Responsibilities:

* Oversee and monitor the end-to-end eKYC and customer onboarding process.

* Review and conduct quality checks on eKYC applications, including NID verification, customer information, photograph, and liveliness verification.

* Ensure proper implementation of KYC, CDD, EDD, AML/CFT, PEP and sanctions screening requirements.

* Identify suspicious, fraudulent, duplicate, or non-compliant onboarding cases and ensure timely escalation.

* Investigate eKYC exceptions, onboarding irregularities, and potential fraud cases.

* Conduct periodic sample reviews and prepare eKYC compliance and quality assurance reports.

* Coordinate with Operations, Technology, Customer Service, Risk, and other teams to resolve onboarding issues.

* Support Root Cause Analysis (RCA) of eKYC errors and recommend corrective actions.

* Develop and maintain eKYC/onboarding SOPs, checklists, controls, and compliance guidelines.

* Monitor regulatory updates and ensure relevant requirements are incorporated into onboarding processes.

* Support internal/external audits, regulatory reviews, and compliance assessments.

* Conduct awareness and training sessions for employees involved in customer onboarding.

Qualifications & Experience:

* Bachelor’s degree in Finance, Accounting, Business Administration, Law, Economics, Banking, or a relevant discipline.

* 1–3 years of relevant experience in Compliance, AML/CFT, KYC/eKYC, Banking, MFS, PSP, FinTech, or Financial Services.

* Practical experience in digital customer onboarding and eKYC verification is highly preferred.

* Knowledge of Bangladesh Bank regulatory requirements and AML/CFT framework will be an advantage.

* Professional certification such as CAMS/AML/Compliance certification will be an added advantage.

Required Skills:

* Strong understanding of KYC/eKYC, AML/CFT, CDD, EDD, PEP and sanctions screening.

* Strong analytical, investigative, and problem-solving skills.

* Ability to identify eKYC fraud indicators and onboarding risks.

* Strong attention to detail and documentation skills.

* Proficiency in Microsoft Excel, reporting, and data analysis.

* Excellent communication and stakeholder-management skills.

* High level of integrity, confidentiality, and professional judgement.