Executive (Customer Service)

Job Description

Title: Executive (Customer Service)

Company Name: Prayas Group

Vacancy: 2

Age: 20 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Garments, Coffee Shop, Beverage
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 1 to 5 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Garments, Coffee Shop, Beverage
• Freshers are also encouraged to apply.

• Age 20 to 35 years

• Answering incoming calls from customers and ensuring instant customer satisfaction on queries.

• Responsible for making outbound and follow-up calls.

• Taking product orders from customers.

• Order placement in to software.

• Respond to customer inquiries regarding product quality, complaints, and feedback.

• Resolve customer complaints via phone, email or social media. Maintaining high standard of call quality as per the requirement of the organization.

• Will be capable of sales monitoring.

• Conducting quality assurance surveys with customers and providing feedback to the staff.

• Possessing excellent product knowledge to enhance customer support.

• Maintaining a pleasant working environment for your team.

• Responding to calls on public holidays and weekends.

• Perform any other operational task assigned by the supervisor/higher authority.

• Mobile bill,Medical allowance,Provident fund,Tour allowance
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2