Job Description

Title: Customer Support Executive

Company Name: Deyal Limited

Vacancy: 3

Age: 18 to 30 years

Job Location: Dhaka

Salary: Tk. 18000 - 23000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Advertising Agency, Call Center
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): Advertising Agency, Call Center
• Freshers are also encouraged to apply.

• Age 18 to 30 years
• Only Female

Customer Support Executive

We are looking for responsible, energetic, and customer-focused individuals to join our team as a Customer Support Executive.

Job Information

Position: Customer Support Executive
Employment Type: Full-Time
Job Location: Dhaka, Bangladesh
Monthly Salary: BDT 18,000
Performance-Based KPI: Up to BDT 5,000 per month
Total Earning Opportunity: Up to BDT 23,000 per month

Key Responsibilities

• Respond promptly and professionally to customer inquiries through WhatsApp, Facebook Messenger, phone calls, and other communication channels.
• Understand customer requirements and provide accurate information about company services.
• Follow up with new, existing, and previous customers regularly.
• Ensure that no customer inquiry or follow-up is missed or unnecessarily delayed.
• Maintain professional, polite, and friendly communication with customers.
• Handle customer complaints, concerns, and service-related issues professionally.
• Coordinate with the relevant team to resolve customer issues efficiently.
• Maintain accurate records of customer conversations, follow-ups, complaints, and service status.
• Collect customer feedback after service completion.
• Maintain and update customer information and follow-up records accurately.
• Prepare daily reports on customer inquiries, follow-ups, complaints, and pending issues.
• Coordinate with Sales, Operations, and Management teams when necessary.
• Maintain company standards, confidentiality, discipline, and professional conduct at all times.

Candidate Requirements

• Minimum HSC; Bachelor’s degree will be preferred.
• Good communication skills in both Bangla and English.
• Ability to communicate in English is mandatory.
• Previous experience in Customer Support, Customer Service, Call Centre, or a similar position will be preferred.
• Basic computer knowledge is required.
• Familiarity with WhatsApp, Facebook Messenger, Google Sheets, and other online communication platforms.
• Strong communication, listening, and problem-solving skills.
• Must be patient, polite, responsible, and customer-focused.
• Ability to handle multiple customers and tasks efficiently.
• Must be comfortable working in a performance and KPI-based environment.
• Willingness to work in shifts is required.
• Must be punctual, disciplined, and willing to learn and improve.

What We Expect

We are not looking for someone who will simply reply to customer messages.

We are looking for a team member who can respond quickly, communicate professionally, follow up consistently, resolve customer concerns, and ensure an excellent customer experience from the first conversation until after service completion.

• Tour allowance

Salary & Benefits

💰 Monthly Salary: BDT 18,000
🎯 Performance-Based KPI: Up to BDT 5,000 per month
💵 Total Monthly Earning Opportunity: Up to BDT 23,000
🎁 Festival Bonuses
📈 Career growth opportunities based on performance
🎓 Training and professional development opportunities