Title: Call Center / Customer Support Executive
Company Name: Deyal Limited
Vacancy: 3
Age: 18 to 30 years
Job Location: Dhaka (Mirpur 2)
Salary: Tk. 12000 - 15000 (Monthly)
Experience:
Job Responsibilities:
Manage incoming and outgoing calls, WhatsApp messages, and social media queries professionally.
Provide accurate information regarding home damp-proofing, painting, skim coating, and surface care services to potential clients.
Handle lead inquiries, follow up with prospects, and schedule site inspection appointments for the technical team.
Maintain a structured record of daily calls, customer feedback, and potential leads in the internal CRM/database.
Coordinate with the operational and field teams to ensure smooth service delivery and customer issue resolution.
Address customer complaints or concerns promptly with patience, offering effective solutions to ensure client retention.
Meet daily/weekly communication targets and contribution goals set by the management.