Customer Service Representative

Job Description

Title: Customer Service Representative

Company Name: Digicon Technologies PLC.

Vacancy: 20

Age: 18 to 34 years

Job Location: Dhaka (Motijheel, Paltan)

Salary: Tk. 10000 - 12500 (Monthly)

Experience:

Published: 2026-08-30

Application Deadline: 2026-09-29

Education:

• Bachelor/Honors
• Masters

• Age 18 to 34 years

• Must be knowledgeable about Facebook (Social media), email & web chat.

• Need to handle incoming calls to the prospective customers pertaining to the Client`s business.

• Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.

• Identify customer needs, clarify information and provide solutions.

• Perform every call actively to solve client`s problem.

• Refer unresolved customer grievances to designated persons for further investigation.

• Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.

• Report time to time to the team leader for complicated issues.