Customer Communication Officer
Job Description
Title: Customer Communication Officer
Company Name: Nexgen Edu & Overseas
Vacancy: 6
Age: 18 to 30 years
Job Location: Dhaka (Baridhara J Block)
Salary: Tk. 12000 - 15000 (Monthly)
Experience:
Published: 2026-08-31
Application Deadline: 2026-09-10
Education:
- Higher Secondary
- Bachelor/Honors
Requirements:
Skills Required: Call Center Operation,Customer Relationship,Customer Service,Telecommunication Service
Additional Requirements:
- Age 18 to 30 years
Freshers with good communication skills and a willingness to learn are also encouraged to apply.
Applicants with relevant experience from the same department will be given priority.
Responsibilities & Context:
Handle customer inquiries through phone, WhatsApp, email, and social media.
Schedule appointments for customers to visit the office.
Gather initial information about customers and understand their requirements.
Identify customers’ preferred study programs and destinations.
Provide accurate information and professional customer support.
Follow up with leads and existing customers regularly.
Maintain customer records and update communication status.
Coordinate with counselors and relevant departments to ensure smooth customer service.
Handle customer complaints and ensure timely resolution.
Build strong customer relationships and ensure customer satisfaction.
Prepare communication reports and meet assigned performance targets.
Job Other Benifits:
- Mobile bill,Performance bonus
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
