Call Centre Executive

Job Description

Title: Call Centre Executive

Company Name: Rowson

Vacancy: --

Age: At least 20 years

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): E-commerce
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): E-commerce
• Freshers are also encouraged to apply.

• Age At least 20 years

• The applicants should have experience in the following business area(s): Boutique/ Fashion, Call Center, Healthcare/Lifestyle product, Manufacturing (FMCG), Multinational Companies, Super store

• Experience in ecommerce, telesales, customer support, or call center is required

• Strong communication skills in Bangla

• Ability to handle multiple tasks in a fast-paced environment

• Patience, problem-solving attitude, and customer-oriented mindset

• Basic computer knowledge (MS Office, email, ecommerce platforms)

Job Context

• As an Executive – Sales & Customer Experience, you will be responsible for handling customer queries, managing online and offline sales, providing support through calls and messages, and ensuring a smooth end-to-end customer journey. This role requires strong communication skills, patience, and prior experience in ecommerce, telesales, or call center operations.

Key Responsibilities

• Communicating with customers via phone, social media, and other platforms regarding products, orders, and services

• Providing accurate product information and building trust with customers to drive sales

• Managing online orders, confirming deliveries, and coordinating with the operations team

• Handling complaints and queries professionally, ensuring high levels of customer satisfaction

• Maintaining customer records, sales logs, and follow-up lists

• Achieving individual and team sales targets

• Ensuring excellent after-sales support and build long-term customer relationships

• Continuously gather customer feedback to improve service quality