Call Center / Customer Support Executive

Job Description

Title: Call Center / Customer Support Executive

Company Name: Internet @ Home Limited

Vacancy: 2

Age: Na

Job Location: Dhaka

Salary: Tk. 12000 - 24000 (Monthly)

Experience: --

Published: 2026-02-26

Application Deadline: 2026-03-28

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Exceptional verbal and written communication skills. Both Bangla and English

• Ability to quickly categorize issues and route them to the correct department.

• Strong organizational skills to manage multiple open tickets simultaneously.

• Serve as the primary point of contact for clients, ensuring a professional and empathetic service experience.

• Proactively follow up with customers to ensure satisfaction after a technical issue has been resolved.

• Maintain an accurate database of client history and recurring concerns to improve long-term retention.

• Monitor the status of pending "shifted" tickets to ensure the Support Team meets the SLA (Service Level Agreement) timelines.

• Keep clients informed regarding the progress of their technical tickets and estimated resolution times.