Executive, Call Center

Job Description

Title: Executive, Call Center

Company Name: Naturo

Vacancy: 20

Age: Na

Job Location: Dhaka

Salary: --

Experience: --

Published: 2026-02-26

Application Deadline: 2026-03-10

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Key Responsibilities

· Respond to customer queries on Facebook Page, WhatsApp, and Website Live Chat promptly.

· Delivery information regarding customers on the benefits of organic products.

· Suggest complementary products to increase average order value.

· Accurately record customer details and orders in the system/CRM.

· Follow up with customers to ensure they received their products and are satisfied.

·  Handle complaints regarding delivery delays, damaged items, or incorrect orders with empathy and professional tact.

· Coordinate with the logistics team to manage returns or replacements according to company policy.

· Work closely with delivery partners and the warehouse team to track shipments and provide real-time updates to customers.

· Maintain an organized record of customer feedback and contact information for future marketing campaigns.

· Report recurring customer concerns or high-demand product requests to management to help improve the product line.