International Call Center Executive (Night Shift – USA Process)

Job Description

Title: International Call Center Executive (Night Shift – USA Process)

Company Name: TBN BD Ltd.

Vacancy: 40

Age: 23 to 35 years

Job Location: Dhaka

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): IT Enabled Service, Overseas Companies, Call Center
• Freshers are also encouraged to apply.

• Bachelor/Honors
• Higher Secondary

• At least 1 year
• The applicants should have experience in the following business area(s): IT Enabled Service, Overseas Companies, Call Center
• Freshers are also encouraged to apply.

• Age 23 to 35 years

• 1+ year of experience in International Campaign or customer support (Freshers with excellent English skills are encouraged to apply).

• Graduate / Higher Secondary (HSC) / A-Level· 

• Both Male/Female candidates can apply.

• Strong English communication skills (spoken & written).

• Basic computer knowledge.

• Motivated, punctual, and results-driven with a positive attitude.

We are seeking qualified and customer-focused professionals to join our International Customer Support team for a USA-based process.
 
Position Details

Process: USA (B2B & B2C Customer Support)
Shift: Night Shift
Working Hours: 7:45 PM – 5:00 AM (Rotational, 6 days a week)
Location: Shyamoli, Dhaka (Beside Shyamoli Square)

Role Overview

The selected candidate will be responsible for managing inbound customer interactions across multiple channels, ensuring efficient issue resolution while maintaining service excellence and adherence to defined Service Level Agreements (SLAs).

Key Responsibilities

·       Manage inbound customer interactions via voice, email, and chat in a professional and timely manner.

·       Address customer queries and complaints with accuracy, empathy, and resolution focus.

·       Maintain up-to-date knowledge of company products, processes, and support tools.

·       Accurately document customer interactions and update records within CRM systems.

·       Escalate complex or unresolved cases in accordance with established protocols.

·       Meet and maintain key performance indicators including CSAT, AHT, FCR, SLA adherence, and quality benchmarks.

For 𝗔𝗽𝗽𝗹𝘆:
Send your CV to: hr@totalit-solutions.com

(Subject- Application for Call Center Executive)

Compensation & Benefits

·       Competitive monthly Salary: BDT 15,000 ~ BDT 25,000

·       Attendance Bonus

·       Conveyance Allowance

·       KPI Bonus

·       Light Snacks Provided

·       Salary Review after six months

·       10 Days Paid Training with US-based professionals