Assistant Manager/ Deputy Manager- Customer Service (Real Estate Sector)

Job Description

Title: Assistant Manager/ Deputy Manager- Customer Service (Real Estate Sector)

Company Name: Besthome Properties Ltd

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• 8 to 10 years
• The applicants should have experience in the following business area(s): Real Estate, Developer, Real Estate Startup

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)

• Bachelor’s / Master’s degree in Business Administration or relevant discipline.

• 8 to 10 years
• The applicants should have experience in the following business area(s): Real Estate, Developer, Real Estate Startup

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Sound knowledge of CRM software and MS Office.
• Ability to handle customer complaints professionally.
• Strong problem-solving and decision-making skills

Experience Requirements:

• Minimum 8–10 years of experience in Real Estate sector
• At least 2–3 years in a Asst. Manager/ Deputy managerial position preferred.

About the Company:

Besthome Properties Ltd. is a leading real estate company committed to delivering quality apartment and ensuring customer satisfaction through professional service and strong after-sales support. Now we are searching the applicants with prior experience in the position of Assistant Manager or Deputy Manager – Customer Service in a top 10 REAL ESTATE company will be invited to attend the interview.

Job Responsibilities:

• Lead and manage the Customer Service Department.

• From the date of land acquisition until the official project handover, effective communication must be maintained with both the landowner and the valued customer.

• Ensure prompt handling of customer queries, complaints, and after-sales services.

• Have to be completed the credit recovery activities with full responsibility, integrity, and proper accountability within the stipulated time.

• Maintain strong relationships with Clients and the Land owners.

• Coordinate with Sales, Accounts, and Engineering departments for smooth service operations.

• Monitor flat handover, documentation, and service follow-ups.

• Develop and implement customer service policies and SOPs.

• Prepare monthly performance and service reports for management.

• Improve customer satisfaction standards and service quality.

• Commissions will be awarded in accordance with individual performance

Salary & Benefits:

• Attractive salary package (Negotiable based on experience).

• Festival Bonus as per company policy.

• Other benefits as per company rules.