Asst. Manager-Customer service for Real Estate

Job Description

Title: Asst. Manager-Customer service for Real Estate

Company Name: Besthome Properties Ltd

Vacancy: 02

Age: 30 to 40 years

Job Location: Dhaka (GULSHAN 1)

Salary: Tk. 40000 - 50000 (Monthly)

Experience:

• 7 to 12 years
• The applicants should have experience in the following business area(s): Real Estate, Developer, Real Estate Startup

• Bachelor of Science (BSc) in Civil Engineering

• 7 to 12 years
• The applicants should have experience in the following business area(s): Real Estate, Developer, Real Estate Startup

• Age 30 to 40 years
• Only Male

Excellent communication and interpersonal skills in both Bangla and English.

Strong customer handling, negotiation, and problem-solving abilities.

Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and email correspondence.

Experience in CRM software and customer database management will be an added advantage.

Ability to handle customer complaints professionally and ensure timely resolution.

Capable of coordinating with Sales, Accounts, Legal, Engineering, and Project teams.Good understanding of real estate booking, payment schedules, handover processes, and customer documentation.

Smart, presentable, positive attitude, and customer-focused mindset.

Candidates from leading real estate companies will receive preference.

Besthome Properties Ltd., a leading and fast-growing real estate company, is looking for a dynamic, customer-focused, and result-oriented professional for the position of Assistant Manager – Customer Service. Applicants with proven experience in Customer Service functions from Bangladesh's leading real estate companies will be given priority during the selection process.

Job description:

• Maintain client database in ERP.

• Maintain communication schedule over the phone and email, prioritize tasks, attend meetings, prepare action plans, and review progress.

• Demonstrate professionalism, manners, and excellent customer service skills in both after-sales services and facility management services.

• Creating a strong client base relationship for potential business opportunities.

• Coordinate internal modification work and handle related settlements.

• Manage materials selection and prepare demands/refunds costing for clients and landowners.

• Project visits with customers as and when required.

• Stay updated on market trends and resolve customer issues promptly.

• Coordinate with other departments related to customer issues.

• Prepare all costings, formats and handover-related documents.

Maintain long-term relationships by providing after-handover services to our valued clients & create references.

• Mobile bill,Performance bonus
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Standard work environment

100% bonus of Gross Salary

Earn Leave encashment

Incentive Bouns

Career growth