Operations Lead (Admin, People & Performance) – BPO

Job Description

Title: Operations Lead (Admin, People & Performance) – BPO

Company Name: Ace Corp

Vacancy: 1

Age: Na

Job Location: Dhaka (GULSHAN 2)

Salary: Tk. 50000 - 60000 (Monthly)

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm, Multinational Companies, Consulting Firms, Individual/Personal Recruitment

• Bachelor of Business Administration (BBA)

• At least 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm, Multinational Companies, Consulting Firms, Individual/Personal Recruitment

Operations Lead (Admin, People & Performance) – BPO

📍 North Gulshan, Dhaka | In-office | 🕗 8:00 PM – 6:00 AM

Base salary: BDT 50,000–60,000/month + Quarterly KPI-based payout

Before you apply

This role is suited for experienced professionals who meet the following:

• Strong English communication (spoken & written)

• Proven team management experience

• Prior exposure to international clients or overseas operations

• 5+ years experience in BPO, contact center, or operations-heavy environments

If this aligns with your background, read on.

We’re hiring an Operations Lead to take ownership of day-to-day operations for a growing BPO serving North American clients. This is a hands-on, in-office leadership role with real responsibility over people, discipline, and execution quality — backed by a transparent quarterly performance payout.

Why this role stands out

Along with a competitive base salary, this role includes a quarterly payout tied to operational KPIs you can directly influence. KPIs are defined upfront, reviewed objectively, and strong execution is rewarded with real upside.

What you’ll be responsible for

• Owning daily office operations, shifts, and handovers

• Managing and supporting shift managers and floor teams

• Coordinating hiring and onboarding with the recruitment team

• Ensuring teams are consistently client-ready

• Maintaining SOPs, discipline, and operational consistency

Quarterly payout (high-level)

Performance is reviewed quarterly across:

• Attendance & discipline

• Team stability and attrition control

• Operational readiness

• Efficiency and cost awareness

Consistent performance unlocks the full quarterly payout, with additional upside for exceptional results.

Compensation

• BDT 50,000–60,000 monthly base salary

• Quarterly KPI-based performance payout

• Long-term growth opportunity as the company scales

• Performance bonus