Manager - HR & Admin (Night Shift)

Job Description

Title: Manager - HR & Admin (Night Shift)

Company Name: Ace Corp

Vacancy: 1

Age: 25 to 35 years

Job Location: Dhaka (Gulshan)

Salary: Tk. 22000 - 28000 (Monthly)

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Group of Companies

• Bachelor/Honors

• 2 to 5 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Group of Companies

• Age 25 to 35 years

Role Overview

We are looking for a sharp, dependable HR & Admin Manager to run all people-ops and night-shift administration for our fast-growing offshore delivery centre. You will manage attendance, discipline, onboarding, team coordination, night-shift facilities, and ensure the floor operates like a well-oiled machine.

Key Responsibilities

HR Operations

• Oversee end-to-end night-shift HR activities (attendance, discipline, grievance handling).

• Ensure strict compliance with company policies and BPO floor standards.

• Monitor shift start/end times, adherence, breaks, and agent productivity coordination with Ops.

• Maintain accurate HRIS attendance, leave, roster & shift data.

• Support recruitment (screening, coordination, initial HR interviews) for night-shift positions.

• Conduct onboarding, training coordination, and documentation for new joiners.

• Handle performance issues, verbal/written warnings, and basic investigations.

• Maintain strong rapport with floor agents to ensure retention and positive engagement.

Admin & Facility Operations

• Manage night-shift office administration — transport, security, cleaners, utilities, seating arrangements.

• Ensure the floor environment is safe, functional, and fully operational at all times.

• Coordinate with IT for system/tech issues (RingCentral, CRM, dialers, SmartMoving, hardware).

• Maintain inventory: headsets, chairs, desktops, stationery, access cards.

• Oversee emergency support & incident reporting (health, safety, misconduct).

• Liaison with day-shift admin for smooth handover.

People Experience & Compliance

• Ensure night-shift code of conduct, attendance rules, and agent policies are enforced.

• Mediate conflicts and promote a positive culture aligned with sales & CS KPIs.

• Conduct regular 1:1s and small group check-ins with agents.

• Support payroll with accurate nightly attendance & overtime validation.

• Document all incidents, policy violations, and admin reports.

Requirements

• 2–4 years experience in HR/Admin (BPO experience strongly preferred).

• Strong understanding of shift operations, attendance management & people handling.

• Excellent communication (English & Bangla), confident in managing 60–100 staff.

• Hands-on, calm under pressure, and solution-driven.

• Proficiency in Google Sheets/Excel, HRIS tools & basic IT coordination.

• Ability to work full night shift (mandatory).

What We Offer

• Stable international environment (Canadian/US operations).

• Transparent growth path into Senior HR/Operations roles.

• Safe office, transport, meal & night shift allowances.

• A culture built on merit, speed, and performance.